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Enable your customers, partners, and employees

#enterprise search & Knowledge management
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The problem

Enablement at scale

This problem is the crux of scaling a product, process, or company, and its universal, pervasive, and foundational to many business processes, as well as improving the customer and employee experience.
Inadequately enabling customers, partners, and employees is the #1 reason they leave you.
See how ServiceTarget can help
Why we're different

All your content types and sources in one place

Bring content from different sources into one enablement experience that is easy to explore.

AI-powered enterprise search & relevancy

Personalized content and recommendations based on audience, product, process, location, interest and more.

Visual app designer & 100+ of templates

Visually design custom knowledge management apps or get started quickly with one of our templates.

Deploy anywhere your users need access

Deploy in minutes wherever customers, partners, teams need enablement - websites, portals, and apps.
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Create successful enablement programs

Build personalized knowledge-driven applications without code to empower customers, partners, and employees to be successful with your products and services.
See how ServiceTarget can help
How it works
1

Create, curate, organize and manage valuable organizational content.

Create different content types and sync content from different knowledge sources into a single place, and make it easy for users to access it based on their role, product, process, interests, and more.
2

Design and share knowledge management applications without code.

Design knowledge-driven applications for your customers, partners, and teams using visual flow designer and deploy them in minutes anywhere users need access to knowledge and content.
3

Engage users to understand their needs and capture feedback.

Gather feedback to better understand user needs, learn how you can improve and report on how well knowledge needs are met with analytics.
4

Invite teammates to collaborate on content and respond to user requests

Invite teammates to help curate, create and manage content in their area of expertise and collaborate with internal and external users in the context of their requests.
use cases

Enabling hundreds of
use cases just like yours

Customer Self-Service

Knowledge Management

Unififed Search

Content Hubs & Portals

Employee Enablement

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All the features you need to get started in minutes

You have a vision for your enablement experience. ServiceTarget provides you with the building blocks to bring your vision to life — fast and without the headaches

Create & Manage Content

  • External Content Sources
  • Enterprise Search & AI
  • Content Management
  • Content Types & Layouts

Design & Share Flows

  • Visual Application Designer
  • Personalization
  • Globalization & Localization
  • Styling & Branding

Collaborate & Evolve

  • Forms & Surveys
  • Collaboration
  • Advanced Analytics
  • Roles & Permissions

Unlock the value of your knowledge

Increases organizational efficiency and productivity by making it easy for customers, partners, and employees to search & discover relevant content.
Benefits
Increase Satisfaction
Build a single knowledge foundation for all audiences, products, & services
Drive efficiency
Create relevant KM applications for your customers, partners, and employees
Gain Scalability
Deploy KM applications to internal & external websites, applications, and portals
Improve communication
Help everyone be more successful with your products & services
Empower Decision-Making
Make it easy for users to search & discover relevant information
Save Time, Money, and Effort
Reduce customer, partner, and employee onboarding, support and enablement costs
Customer Success

Leverage our team to create your knowledge management foundation and applications

We have a lot of experience helping organizations enable their customers, partners, and employees through enterprise search & knowledge management.

Great things happen when you combine technology and expertise to achieve business outcomes. We can help with:
  • Program Design
  • Project Planning
  • Integrating Content Sources
  • Designing your KM Foundation
  • Designing KM Applications
  • Building Custom Components
  • Integration & Deployment
  • User Onboarding & Training

Loved by companies around the world

Explore all customer stories
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