We believe the best service is self-service and combine years of experience and easy-to-use software to help you create programs that get results.

We pride ourselves on helping our clients design and execute self-service programs designed to make customers and teams more successful and self-sufficient. If there are ways to improve your customer experience and reduce customer service costs through self-service, we will find them.

Contact strategy

Our business analysts will review your email, chat, and phone contacts and will work with you to design a contact strategy. Through personalized analysis, we will find the best way to cut down on preventable contacts across your support department.

Implementation

We will design a self-help solution around your unique business and customer service goals and implement your help center and contextual help through your website or application. We will also help implement your personalization and globalization strategies.

Optimization

Our dedicated client success team will work with you to evolve your online help based on your inbound customer service contacts. During our monthly and quarterly business reviews, we will share best practices and provide clear recommendations for continued growth and optimization.

User on-boarding

Learn how to get the most out of ServiceTarget through webinars, live training events, and personalized training tailored to your needs. Our team of experts will teach you how to design, implement, and evolve self-service applications to achieve the best possible results across your company.