Customer Success Stories

Powering companies around the globe with our customer success software

Our customers are medium and large global companies and industry leaders who embrace online customer self-service as a vital and permanent part of their customer service strategy. Through partnering with ServiceTarget, they have experienced improvements that aid in scaling their growth and maintaining a satisfied customer base. Explore a selection of our customer success stories, across varying company sizes and industries, to see how they use ServiceTarget to improve their customer self-service.

Learn more about ServiceTarget →
This customer story is about increasing CSAT while reducing support tickets using a customer success software

Increasing CSAT While Reducing Support Tickets

SaaS company in the EdTech reduces customer support contacts and increases CSAT by 70% with ServiceTarget self-service solutions.

Read story →
This customer success story is about eliminating recurring preventable contacts to improve CSAT with customer success software.

Eliminating Preventable Contacts To Improve CSAT

Consumer product manufacturer reduces contacts by 28% and improves wait time by 48% with ServiceTarget self-service solutions.

Read story →
This customer success story is about supporting customers on a global scale using customer success software

Supporting Customers On A Global Scale

Global Consumer Electronics Company answers questions for 12K customers a day around the globe with ServiceTarget self-service solutions.

Read story →
Customer success story describes supporting a multitude of unique brands and audiences with customer success software

Supporting A Multitude of Unique Brands & Audiences

A global leader in home automation and security scales its growth across a variety of distinct brands with ServiceTarget self-service solutions.

Read story →
This customer success story is about supporting healthy growth at scale using customer success software

Supporting Healthy Growth At Scale

EdTech company reduces contacts by 19% while growing at 10% YOY with ServiceTarget self-service solutions.

Read story →
This customer success story is about supporting members and employees using customer success software

Supporting Members & Employees

Credit Union establishes single knowledge base foundation to support members and employees with ServiceTarget self-service solutions.

Read story →
This customer success story is about supporting consumers, partners, and team using a customer success software

Supporting Consumers, Partners, & Teams

Global Leader in Recreational Consumer Electronics provides personalized self-service experiences for consumers and dealers across six brands.

Read story →