Customer Stories

Our customers are medium and large global companies and industry leaders who embrace online customer-self-service as a vital and permanent part of their customer service strategy. Explore a selection of our customer success stories, across varying company sizes and industries, to see how they use ServiceTarget to improve their customer self-service.

Eliminating Recurring Preventable Contacts To Improve CSAT

Consumer Product Manufacturer reduces contacts by 28% and improves wait time by 48% with ServiceTarget.

Read story →

Supporting A Multitude of Unique Brands & Audiences

A global leader in home automation and security scales its growth across a variety of distinct brands with ServiceTarget.

Read story →

Supporting Consumers, Partners & Teams

Global Leader in Recreational Consumer Electronics provides personalized experiences for consumers and dealers across six brands.

Read story →

Supporting Members & Employees

Credit Union establishes single knowledge foundation to support members and employees with ServiceTarget.

Read story →

Supporting Customers On A Global Scale

Global Consumer Electronics Company answers questions for 12K customers a day around the globe with ServiceTarget.

Read story →

Supporting Healthy Growth At Scale

EdTech company reduces contacts by 19% while growing at 10% YOY with ServiceTarget.

Read story →

Increasing CSAT While Reducing Support Tickets

SaaS company in the EdTech reduces customer support contacts and increases CSAT by 70% with ServiceTarget.

Read story →