Customer Stories

Our customers are medium and large global companies and industry leaders who embrace online customer self-service as a vital and permanent part of their customer service strategy. Through partnering with ServiceTarget, they have experienced improvements that aid in scaling their growth and maintaining a satisfied customer base. Explore a selection of our customer success stories, across varying company sizes and industries, to see how they use ServiceTarget to improve their customer self-service.

Supporting A Multitude of Unique Brands & Audiences

A global leader in home automation and security scales its growth across a variety of distinct brands with ServiceTarget self-service solutions.

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Supporting Consumers, Partners & Teams

Global Leader in Recreational Consumer Electronics provides personalized self-service experiences for consumers and dealers across six brands.

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Increasing CSAT While Reducing Support Tickets

SaaS company in the EdTech reduces customer support contacts and increases CSAT by 70% with ServiceTarget self-service solutions.

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Eliminating Recurring Preventable Contacts To Improve CSAT

Consumer Product Manufacturer reduces contacts by 28% and improves wait time by 48% with ServiceTarget self-service solutions.

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Supporting Members & Employees

Credit Union establishes single knowledge base foundation to support members and employees with ServiceTarget self-service solutions.

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Supporting Customers On A Global Scale

Global Consumer Electronics Company answers questions for 12K customers a day around the globe with ServiceTarget self-service solutions.

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Supporting Healthy Growth At Scale

EdTech company reduces contacts by 19% while growing at 10% YOY with ServiceTarget self-service solutions.

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