Customer stories

Empowering companies around the globe with knowledge

Welcome to our customer stories page! Here, you can read about how our products and services have made a positive impact on the lives of our customers. Our customers come from a wide range of industries and backgrounds, but they all have one thing in common: they have found success using our solutions to solve their unique challenges. Whether you're looking for inspiration, validation, or just want to hear about the real-world impact of our products, we hope you'll find something here that resonates with you.

This customer success story is about supporting members and employees using customer success software

Supporting Members & Employees

Credit Union establishes single knowledge base foundation to support members and employees with ServiceTarget self-service solutions.

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This customer story is about increasing CSAT while reducing support tickets using a customer success software

Increasing CSAT While Reducing Support Tickets

SaaS company in the EdTech reduces customer support contacts and increases CSAT by 70% with ServiceTarget self-service solutions.

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This customer success story is about supporting consumers, partners, and team using a customer success software

Supporting Consumers, Partners, & Teams

Global Leader in Recreational Consumer Electronics provides personalized self-service experiences for consumers and dealers across six brands.

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This customer success story is about supporting healthy growth at scale using customer success software

Supporting Healthy Growth At Scale

EdTech company reduces contacts by 19% while growing at 10% YOY with ServiceTarget self-service solutions.

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This customer success story is about eliminating recurring preventable contacts to improve CSAT with customer success software.

Eliminating Preventable Contacts While Improving CSAT

Consumer product manufacturer reduces contacts by 28% and improves wait time by 48% with ServiceTarget self-service solutions.

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This customer success story is about supporting customers on a global scale using customer success software

Supporting Customers On A Global Scale

Global Consumer Electronics Company answers questions for 12K customers a day around the globe with ServiceTarget self-service solutions.

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customer self-service

Meeting the Unique Needs of Multiple Brands and Audiences

A global leader in home automation and security scales its growth across a variety of distinct brands with ServiceTarget self-service solutions.

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