Connect Sources
Bring content from different sources like websites, knowledge bases, product manuals, and catalogs into a single view and make it easy to search and navigate.
Build Journeys
Build customer journeys which represent your audiences, brands, product categories and products, processes, regions, languages and more.
Design Flows with drag-and-drop app builder
Create interactive experiences in a visual way. Use our no code designer to create any process comprised of one or more steps. Drop in cmoponenets - without a developer.
Deploy with few lines of JavaScript
Deploy flows anywhere your customers, partners and teams need help including your different websites, portals, web and mobile applications, and more.
Guide customers through self-service
Resolve recurring preventable customer questions and support issues with self-service and if customers need additional help, present relevant contact channels.
Increase online resolutions & conversions
See what customers are searching for, content they view and track abandonment, resolutions and escalations by audience, product, process, regions, language and more.
Invite subject matter experts to author interactive guides
Build knowledge to address recurring preventable contacts and create new revenue opportunities.
Enable escalations & automations
Enable escalations and automations to handle routing customer inquiries, like checking order status, product returns, warranty or call-back request.
Translate & localize your content
Localize and personalize every flow based on anything you know about the customer.
