Design self-service with a simple drag-and-drop app builder

Connect customers to the answers they want – even across silos – with intelligent search and discovery. Plus, automatically collect insights along the way. Explore how it works below.

#1

Connect Sources

Bring content from different sources like websites, knowledge bases, product manuals, and catalogs into a single view and make it easy to search and navigate.

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Connect content strategy sources into a content management system
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Build journeys around your content strategy
#2

Build Journeys

Build customer journeys which represent your audiences, brands, product categories and products, processes, regions, languages and more.

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#3

Design Flows with drag-and-drop app builder

Create interactive experiences in a visual way. Use our no code designer to create any process comprised of one or more steps. Drop in cmoponenets - without a developer.

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Design flows with a drag and drop app builder
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deploy servicetarget app with no code
#4

Deploy with few lines of JavaScript

Deploy flows anywhere your customers, partners and teams need help including your different websites, portals, web and mobile applications, and more.

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#5

Guide customers through self-service

Resolve recurring preventable customer questions and support issues with self-service and if customers need additional help, present relevant contact channels.

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Guide customers to resolution through your content strategy with self service
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path between steps to building self service
#7

Invite subject matter experts to author interactive guides

Build knowledge to address recurring preventable contacts and create new revenue opportunities.

Invite employees to collaborate on content strategy
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Add escalations and automations to flows with drag and drop app builder
#8

Enable escalations & automations

Enable escalations and automations to handle routing customer inquiries, like checking order status, product returns, warranty or call-back request.

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#9

Translate & localize your content

Localize and personalize every flow based on anything you know about the customer.

Add translations and localizations to your content management system and strategy

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