ServiceTarget

Guide customers through any process they need, improve customer satisfaction, lower support costs, and improve agent productivity via self-service.
Empower customers to get help wherever and whenever they need it.

Connect all content sources & make them searchable and discoverable

  • Guide customers through any transactions your company offers including product selection, compatibility, installation, setup and use, troubleshooting, parts, warranty, returns, and more.

  • Sync content from different sources including knowledge base, customer communities, documentation, and PDFs into a unified search and navigation experience.
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Improve customer experience with personalization and value.
  • Personalize Flows with contextual information like who the customer is, what they own, and what they need.

  • Build self-service confidence and customer loyalty by educating them with relevant content tailored to their needs.

  • And when customers do need to contact you, dynamically present best escalation options based on customer type, products owned, problem area, time of day, and agent availability.
Lower customer acquisition, retention, and support costs.
  • A self-service transaction is often less than a dollar, while the average cost of a phone, e-mail, or chat interaction is $7+ for a B2C company and $13+ for a B2B company.
Leverage real-time insights and relevant contextual information to better serve customers.
  • Empower your teams to quickly create and evolve experiences based on changing customer and business needs across multiple brands, products, or services.

  • Our user-friendly form builder allows you to choose the level of customization that suits your needs to quickly create contact forms, registration forms, warranty forms, survey forms, service request forms, and much more.

How It Works

design custom journeys

Walk through a few simple steps so we can gather some information about your business.

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multi-brand
In minutes, generate your self-service site customized to the products you offer, the regions you operate in, the audiences you serve, the support channels you utilize, and even your brand’s style.
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measure performance

Further customize your site by integrating existing content and making it searchable and discoverable. Build responsive Customer Journeys and Flows, without code, using the easy-to-use Flow builder.

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rich text editor

Publish your customized self-service apps and deploy them anywhere in 5 minutes with JavaScript.

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rich text editor
Personalize and localize to customer needs by leveraging country, language, device, and customer data.
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rich text editor

Permit contributors across your company to view, contribute, utilize, and evolve your self-service apps.

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rich text editor
Evolve based on data and insights with real-time analytics, customer feedback, and self-learning.
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Drive Self-Service
Resolutions

Boost Agent
Productivity

Reduce Support
Costs

Increase Customer
Satisfaction

Want to learn more? Get in touch!

We look forward to showing you how our platform allows you to improve customer self-service experiences. We want to show you a personalized demonstration of how exactly this can work for your unique company. Send us an email or reach us by phone at 406.599.5986 between 9am and 5pm, Monday to Friday.

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