Unified self-service experience platform

ServiceTarget makes it easy to design and deploy self-service applications which empower members to learn and resolve 80% of their issues online. Now, you can offer educational content about what you provide along with quick and convenient online transactions that build a better experience for them and reduces support costs for you.
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Save your members and agents' time with ServiceTarget
Guide members through any process, improve member satisfaction, lower support costs, and improve agent productivity with self-service
Transform member experience
Empower your members to answer their product, support, and technology questions via self-service. Engage with personalized, unified, convenient, and consistent experiences whether they are in your website, mobile, and online banking.

  • Enable success with the different services you support or products you offer

  • Drive higher adoption of your online applications

  • Improve member satisfaction and loyalty

  • Reduce member aquisition, retention, and support costs
Empower your employees
Provide your employees with accurate, reliable, and current information.

  • Search various internal and external content sources and provide consistent information across your financial institution

  • Reduce time to resolution

  • Connect remote employees and increase productivity

  • Ease new employee onboarding and reduce training time

Get started quickly

Launch quickly with solutions designed to work for you from day one. Get access to pre-configured high-performing content and all the apps that you need to empower your members and employees with self-service. Deploy to your website, mobile, and online banking in minutes with just a few lines of JavaScript. Then evolve self-service with no-code administration tools based on real-time feedback and insights.
Self-help your members will love to use

Help Center is foundational to successful customer self-service. Leverage the power of ServiceTarget platform with:

  • AI-Powered Search
  • Guided visual navigation
  • Turn-key guide content created to resolve top questions and pain areas
  • Step-by-step guidance & interactive content
  • Relevant answers to all customer questions
  • Easy transition to best options for assisted service
Provide relevant answers everywhere your members have questions
Provide your members with relevant, contextual, and easy-to-access answers everywhere they have questions including your website, mobile, and online banking.

Provide instant answers in conversational format

Guide your members through simple and complex questions like opening and closing account, depositing and withdrawing funds, mobile and online banking set-up, verification, password reset, troubleshooting, and more using conversational self-service experiences that leverages user's context.

Return answers from the knoweldgebase, guide them step-by-step through processes, and provide relevant contact options based on their needs.
Offer effective and convenient contact channels that enable success.
With intelligent escalations, you can help members reach the best contact channel for their unique need.
  • Offer help 24/7.
  • Prevent unnecessary escalations by providing relevant resources first.
  • Route to the appropriate contact channels based on need, agent availability, and problem area.
  • Learn what is leading to the most escalations and improve.

Knowledge your team can trust

Bring all your content together into a single experience that is easy to search and navigate. Eliminate the need to search multiple locations for content and ensure that all employees are accessing most current, useful, and consistent information. Make this information available across all of the applications employees use day-to-day. Reduce the risk of support agents sharing inaccurate or out-of-date information with customers.

Building self-service apps has never been easier

Build new applications without code

Building a customer self-service applications with ServiceTarget doesn’t require code or developers. Your subject matter experts, who know your products, services, and customers best, can create experiences with speed and ease using our extensive flow library and reusable components.

Sync content from external sources

Eliminate the need to search multiple locations to find the best answer. Ensure that all members are accessing useful and accurate information based on member ID, problem area, and agent availability. Connect all content sources in a few clicks and make them instantly organized and searchable.

Self-service enables existing systems

It’s easy to seamlessly integrate self-service apps with your existing back-end systems including CRM or chat platforms. You can guide members through any inquiry or transaction and if they need additional help, they can move from self-service to live agent without friction.