We aim to solve our customers’ toughest challenges and help them create effective self-service experiences that accelerate sales, improve customer retention, and scale customer support.
Create self-service flows that work best for each of your distinct brands. Organize knowledge and processes around unique audiences, products and processes and apply styling that matches the brand.
You can collaborate on content and see customer feedback and self-service analytics across all brands in one convenient place.
And because all flows are part of the single knowledge foundation, you can aggregate them for corporate websites, partners, distributors, outsourcers, etc.
This is the most intuitive and easy-to-use solution for creating self-service solutions I have ever used.Read customer story→
- Michael, Global Service Manager
Your audience has a variety of needs. Provide relevant customer experience, content and self-service processes for every user, whether they are a new or returning customer, a high or low value customer, or a customer who owns or works with specific products.
With ServiceTarget we are able to provide convenient self-service to our dealers, installers, and consumers globally across six brands. As we launch new products, we can publish new knowledge in all languages with just a few clicks.Read customer story →
— Michael, Director of Customer Service & Support
Do you run a global business but find localizing self-service content and business rules across different sites, regions and languages is very difficult?
We know how hard it can be and want to help you scale self-service around the World. Quickly translate and localize content, define regional variations, and publish content and escalation options based on who the customer is, what they own, what region they are in, their time zone, current wait times and more.
With ServiceTarget, you can offer self-help in 30+ languages without a huge lift.
Previously it was a nightmare managing translation and localization for our six brand sites around the globe. ServiceTarget made it easy to launch in 17 countries and 13 languages.Read customer story→
— Robin, VP, Global Customer Operations
The promise to help your customers “everywhere” should include mobile and web applications your company provides. Help users get started with on-boarding flows, drive adoption with relevant educational content and guide them to resolve their questions and issues with troubleshooting flows - all without leaving the application. Present content based on user role, access level, or the area of the app they need help with.
Great in-app and mobile help is key to the success of your customers as they use your application and underpins your strategy for renewals and expansion.
ServiceTarget designed, developed and rolled out our new student and admin facing knowledge centers in less than a week. The service answered 15,000 customer inquiries in the first month, more than paying for itself.Read customer story →
— Kelly, Support and Services Director, K-12 Education
Help customers buy with confidence. Guide customers to the best products for them based on who they are, what their goals are, the way they intend to use the product, or the products they already own (e.g. compatible products).
You will instantly see increased customer satisfaction and fewer product returns. Better help = more sales.
Implementing ServiceTarget was easy and fast. Best part, we saw an immediate drop in preventable contacts and an increase in sales.Read customer story →
— Doug, VP Customer Success
Create a single destination customers can go to for help and then personalize information based on who they are, what they own and what they need help with. Return results from your knowledge base, support website, documentation, learning academy, and customer community.
Understanding where your customers get stuck, what they search for, how they engage with your content, what they find and don't find, where they abandon self-service flows and in what context they ask for additional assistance from customer support is key to how you improve.
Receive valuable insight into what your customers want and what their underlying reasons for abandonment and escalation are. Track shifting customer needs, feedback, and self-service rates to quickly design, update, or curate new flows and content.
We all know how long and strenuous the training and learning development process can become. Especially when your company offers hundreds, or even thousands, of intricate products and services that create complex issues across different brands and regions. There should be an easier way, right?
Create a universal knowledge base that spans your products and services and quickly and effectively train new employees with a consistent standard. Give employees access to them based on the products and processes they are responsible for. This will reduce the stress they feel having to know everything in every scenario. This will also allow you to keep your on-boarding processes much simpler.
ServiceTarget allows our subject matter experts to create and share knowledge quickly, which means we can better serve our customers and frontline teams. It has reduced internal shoulder taps and back-and-forths on customer questions.Read customer story →
— Travis, Director of Global Customer Care