Customer Effort Score Survey (CES)

The CES survey is a valuable tool for businesses because it can help them identify areas where customers are struggling. By making it easier for customers to use your product or service, you can improve satisfaction and loyalty.

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Business professional delivers self service portal for customers, partners, and teamsdesign self service portal to personalize experiences, reduce customer effort, and streamline assisted support

Start improving your CES metric today

No matter how great your product may be, customers cannot succeed with it if it is not easy to use. And this isn't just about physically using the product, but this includes everything from pre-purchase shopping and checkout to onboarding, contacting support, registration, and more. The entire customer journey should be seamless and easy, but this can be hard to pull off. That's why measuring your CES is so important.

Increase customer loyalty

It's no secret that one of the best ways to grow a business is to increase customer loyalty. Learn how satisfied your customers are and make it easy for them to do business with you.

Improve Customer Service

By providing excellent customer service, you will make your customers feel valued and appreciated. This, in turn, will make them more likely to do business with you again in the future.

Boost customer retention

Customer retention is critical for any business. It costs far more to acquire a new customer than it does to keep an existing one, so it’s important to knwo what you can do to keep your customers happy and loyal.

Gain valuable insights

CES surveys are a critical tool for measuring customer satisfaction levels and identifying areas for improvement. Collect survey data in one place and then analyze and visualize your findings with ease.

Design for your unique business needs

Quickly and easily customize your CES survey, add colors, fonts, backgrounds, and more to make your survey stand out. You can also add icons, videos, and photos to bring your survey to life. And, best of all, our builder is easy to use and doesn't require any coding skills.

Measure and evolve

With CES Survey, understand what your customers are currently struggling with and what they would like to see improved. Armed with this information, you can start planning ways to meet your customers' future needs.

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