A customer portal is the perfect solution to improve customer experience and reduce support costs. With our easy-to-use interface, powerful search ad visual guided navigation your customers can find the answers to their questions, and navigate through online processes, for maximum customer success.
Most customers prefer to find answers to their questions and solve issues on their own. But creating guided and interactive self-service experiences that engage customers can be challenging. With the customer self-service portal, you can offer effective self-service and guide customers through product selection, onboarding, setup, installation and troubleshooting across many of your brands, hundreds of product categories and thousands of products in any region and language. With powerful AI-based search and guided navigation, you can aggregate knowledge from multiple sources and present most relevant results based on customer segment, level of expertise and relevancy score. You can guide them step-by-step and if they need additional help, provide dynamic escalation channels.
Improve online customer experience with a self-service portal designed to answer customer questions and guide them through online processes. Maximize customer success with a customer portal that makes it easy for customers to find the information they need and complete transactions quickly.
Improve CSAT by offering convenient and easy access to the information and transactions customers need to resolve support issues. Customer portal is available 24/7 and provides a searchable database of support articles, FAQs, and troubleshooting tips and convenient processes like product registration, warranty and returns.
Drive customer self-service by offering convenient registration, warranty, returns, feedback, and more around all of your products. Guide users through the decision process with knowledge and convenient transactions they can complete on their own.
No matter how big or small your business is, our product support knowledge base can help you support multiple brands, any number of customer segments, hundreds of product categories and thousands of products in any regions and language.
Reduce support costs by allowing your customers to complete product registration, warranties, returns, service requests, perform scheduling, request for new services, manage subscription, and more online without need to contact your customer support. And if they need to contact you, present relevant contact options and collect just the necessary information to reduce back and forth.
Start creating better content and improve existing content based on customer feedback. Measure what customers are searching for, what content they find useful and create new content to close any gaps. From start to finish, get the insights you need to provide the information your customers are looking for.
.jpeg)
.jpeg)
