Federated Search

Most companies have a wealth of content scattered across many different websites, knowledge bases, product documentation, product and service manuals, learning management systems and blogs. This can make it difficult for customers and employees to find the information they need, as they often have to search through many different platforms to find what they're looking for. Federated search can help improve content discoverability and relevance by allowing users to search through all of your company's content from one central location.

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Business professional delivers self service portal for customers, partners, and teamsdesign self service portal to personalize experiences, reduce customer effort, and streamline assisted support

Improve content discoverability and relevance with federated search

Federated search is a search experience that allows users to search for content across multiple websites, databases and online resources simultaneously. The benefit of federated search is that it allows users to find the most relevant and up-to-date information quickly and easily, without having to search through each website or database individually.

Increase content ROI

Get the most out of content you create with a unified search experience by promoting content collaboration, sharing and re-use. You can get more people using and viewing your content, which can also lead to increased leads, sales and lower support costs

Increase Engagement

Increase engagement with your content by allowing easy search across multiple content repositories in a single place. This can be a great way to provide your prospects and customers with easy access to all the content you have to offer, while also making it more likely that they'll find what they're looking for.

Improve CSAT

Increase CSAT by allowing easy search across multiple content repositories in a single place and providing most relevant, personalized and up-to-date results.

Reduce Support Cost

A federated search experience can help reduce the number of support contacts a company receives for a particular product by allowing customers find the answer to their question on their own.

Design for your unique business needs

Empower contributors from all over your organization to create and share content and bring content from different sources, such as blogs, product information, training documentation, knowledge bases, business procedures, and best practices, together in a single search experience.

Measure and evolve

Creat and improve content based on customer feedback. Measure what customers are searching for, what content they find useful and create new content to close any gaps. From start to finish, get the insights you need to provide the information your customers are looking for.

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