Give your field service teams an online destination where they can quickly and conveniently find the product knowledge from different sources like knowledge bases, documentation, product manuals, service bulletins, complete transactions access technical support they need to successful.
Your field service team is the face of your company. They're the ones who interact with your customers on a daily basis and play a key role in ensuring customer satisfaction. Therefore, it's important that your field service team has the knowledge and tools they need to be successful. Empower your field service team by giving them access to a knowledge base to help solve problems and answer questions faster and access product information, documentation and troubleshooting from any source, while on the go.
Centralize all product content and make it easier to find what your users need. The Field Service Knowledge Base allows businesses to manage and publish product content in a variety of formats, including PDFs, installation and service instructions, owner's manuals, documentation, and more and make it available to field service teams in a single easy to search and navigate hub that they can easily access while on site.
Offer convenient and easy access to the information field service agents need to resolve product issues. The Knowledgebase is available 24/7 and provides a searchable database of support articles, FAQs, and troubleshooting tips. Employee satisfaction is improved by offering this valuable resource any time, anywhere teams need it.
Improve on-boardingand and bring new field service staff up to speed quickly on your tools and processes with Field Service knowledge base. With an easy to search repository of information on everything from product information, installation, parts and troubleshooting to company policies and procedures, you'll be able to equip your teams with the knowledge they need to succeed from day one.
No matter how big or small your business is, our product support knowledge base can help you support multiple brands, any number of customer segments, hundreds of product categories and thousands of products in any regions and language.
A field service knowledge base can help reduce the number of support contacts a company receives for a particular product. In many cases, customers can find the answer to their question without having to contact support. This can not only reduce the burden on support staff, but it can also lead to faster resolution times for issues that do need to be addressed by support personnel.
Start creating better content today with this product knowledge base. Improve content based on customer feedback. Measure what customers are searching for, what content they find useful and create new content to close any gaps. From start to finish, get the insights you need to provide the information your customers are looking for.
