IT Knowledge Base

Reduce employee down time and provide a first line of self-service support with IT knowledge base. Employees can search an online database of articles and videos that walk them through how to use and troubleshoot the applications and programs they use day to day. For businesses that want to provide an additional level of support or for those that have a complex application or program environment, our live support can be there to answer questions and help employees get back up and running as quickly as possible.

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Business professional delivers self service portal for customers, partners, and teamsdesign self service portal to personalize experiences, reduce customer effort, and streamline assisted support

Empowering employees with the knowledge they need to be successful

Help users find their answers, learn about your products and services, and troubleshoot issues on their own. Knowledge is at the center of successful customer journeys and it is at the center of your self-service experience. Investing in a solid knowledge base can lead exponential company growth and customer satisfaction.

Improve team productivity

Providing an online IT help desk accessible to employees 24/7 to boost productivity and save time. Reduce unnecessary communication and back and forth and quickly give them help they need.

Streamline employee onboarding

Improve on-boardingand and bring new employees up to speed quickly on your tools and processes with IT knowledge base. With an easy to search repository of information on everything from company policies to product documentation, you'll be able to equip your teams with the knowledge they need to succeed from day one.

Improve relevance

Simplify Knowledge Management. Store, share, and find company information quickly and easily. Organize knowledge by department, product, topic, process, region, language and access levels to provide most relevance information to the right person and the right time

Facilitates team collaboration

Empower contributors from all over your organization to contribute to the knowledge base and bring together knowledge from different sources, such as product training, product documentation, business procedures, best practices, documentation, and knowledge content.

Eliminate needless communication

Convenient, up-to-date knowledge at their fingertips! Eliminate needless communication by allowing employees search, share and contribute content to the company knowledge base. This will give employees the information they need when they need it and will eliminate the need for multiple, time-consuming emails. They can search by keyword, topic or even author to find the information you need fast.

Measure and evolve

Start creating better content and improve existing content based on employee feedback. Measure what employees are searching for, what content they find useful and create new content to close any gaps. From start to finish, get the insights you need to provide the information your employees are looking for.

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