Member Support Knowledge Base

The Credit Union Member Knowledge Base provides your members with the information they need to answer their product, support, and technology questions. The knowledge base is available on your website and web and mobile banking portal, providing members with a unified, convenient, and consistent experience. With personalized content and an easy-to-use interface, your members will be able to find the information they need quickly and easily.

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Business professional delivers self service portal for customers, partners, and teamsdesign self service portal to personalize experiences, reduce customer effort, and streamline assisted support

Transform your online member experience

Empower your members to answer their product, support, and technology questions via self-service. Engage with personalized, unified, convenient, and consistent experiences whether they are on your website, or web and mobile banking portal.

Drive self-service adoption

Provide members with anytime, anywhere access to the knowledge they need to get the most out of your online and mobile banking products—increasing self-service adoption and freeing up your support professionals to focus on more complex issues. With our easy-to-use content management system, you can quickly and easily create engaging, informative guides, videos and more that your customers will love. Plus, our dynamic search capabilities ensure that customers can find the answers they need fast.

Improve satisfaction and loyalty

More and more people are turning to the internet for self-service solutions, and our knowledge base provides your members with easy, quick access to the information they need. With our professionally designed templates and easy-to-use interface, you can create a knowledge base that is tailored to your specific needs and provides your members with a great customer experience, which in turn improves member satisfaction and loyalty

Reduce member acquisition, retention and support costs

Reduces the amount of time and money spent on acquiring, retaining and supporting members, by providing outstanding member experience. Provide relevant content to your prospective current members based on their persona, products they are interested in, location and more and quickly and easily find the answers they need. This makes them more self-sufficient, reducing the number of support tickets and freeing up your valuable resources to focus on more strategic initiatives.

Improve agent productivity

Improve team productivity and bring new employees up to speed quickly and effectively with company knowledge base. With a searchable, central repository of information on everything from company policies and procedures to product and service information, you'll be able to equip your teams with the tools they need to succeed from day one.

Reduce support contacts

A member support knowledge base can help reduce the number of support contacts by providing an easy way tor your members to find what they need. In many cases, members can find the answer to their question without having to contact support. This can not only reduce the burden on support staff, but it can also lead to faster resolution times for issues that do need to be addressed by support personnel.

Measure and evolve

Start creating better content with the member knowledge base. Improve content based on employee feedback. Measure what employees are searching for, what content they find useful and create new content to close any gaps. From start to finish, get the insights you need to provide the information your employees are looking for.

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