Partner Knowledge Base

Give your business partners an online destination where they can find the product knowledge from different sources like knowledge bases, documentation, product manuals, service bulletins, and complete transactions access technical support they need to successful.

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Business professional delivers self service portal for customers, partners, and teamsdesign self service portal to personalize experiences, reduce customer effort, and streamline assisted support

Empower partners with the knowledge they need to be successful

Your partners will appreciate the convenience of an online destination designed specifically for them. With self-service access, partners can quickly and conveniently find the product knowledge from different sources like knowledge bases, documentation, product manuals, service bulletins, complete transactions access technical support they need to successfully do business with your Company. This can save them time and help them be more successful with your products and services.

Improve customer experience

Centralize all product content and make it easier to find what your users need. The Partner Knowledge Base allows businesses to manage and publish product content in a variety of formats, including PDFs, installation and service instructions, owner's manuals, documentation, and more and make it available to customers, partners and teams in a single easy to search and navigate hub.

Improve CSAT

Offer convenient and easy access to the information customers need to resolve product issues. The Knowledgebase is available 24/7 and provides a searchable database of support articles, FAQs, and troubleshooting tips. Partner satisfaction is improved by offering this valuable resource any time, anywhere partners need it.

Drive self-service adoption

Your partners need product support. Provide it for them with our knowledge base that integrates with your website! Drive partner self-service by offering convenient registration, warranty, returns, feedback, and more around all of your products. Guide users through the decision process with knowledge and convenient transactions they can complete on their own.

Design for your unique business needs

No matter how big or small your business is, our product support knowledge base can help you support multiple brands, any number of customer segments, hundreds of product categories and thousands of products in any regions and language.

Reduce support contacts

A partner knowledge base can help reduce the number of support contacts a company receives for a particular product. In many cases, customers can find the answer to their question without having to contact support. This can not only reduce the burden on support staff, but it can also lead to faster resolution times for issues that do need to be addressed by support personnel.

Measure and evolve

Start creating better content today with this product knowledge base. Improve content based on customer feedback. Measure what customers are searching for, what content they find useful and create new content to close any gaps. From start to finish, get the insights you need to provide the information your customers are looking for.

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