Product Return

When a customer initiates a return, they are typically doing so because they are not satisfied with the product they received. As such, it is important to handle returns with care and to ensure that the customer feels heard and valued. The best way to do this is to collect the relevant customer, product, and issue information, present relevant information about the return process, and determine the return eligibility. By doing so, you can guide the customer through the return process and ensure that their needs are met.

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Business professional delivers self service portal for customers, partners, and teamsdesign self service portal to personalize experiences, reduce customer effort, and streamline assisted support

Make the returns process as simple and hassle-free as possible.

Giving your customers user-friendly self-service options can save both time and money for your organization, and your customers. The product return experience gives you everything you need to bring the return process entirely online. Guide customers through product returns, collect the relevant customer, product, and issue information, present information pertenant to return process, and determine the return eligibility.

Improve customer experience

Make the return process more streamlined by allowing customers to initiate returns directly from your website with simple, guided self-service experience.

Reduce Support Contacts

Self-service product return is a simple process: customers fill out a form on your website to initiate the return, and then they print out a shipping label and send the product back to you. The whole process is automated, so it's easy and convenient for both you and your customers.

Improve CSAT

Self-service product return can actually improve your customer satisfaction. By making it easy for customers to return products, you're showing that you care about their experience and that you're committed to stand behind your products.

Improve agent effeciency

Gather all pertinent information about the customer, product, and issue they are having so that when the customer contacts you, your team is equipped to assist them quickly and efficiently.

Design for your unique business needs

Personalize product rreturn experience based on customer segment, product, process, regions, or language and collect the most relevant information.

Measure and evolve

Product returns is a key process for many companies, as it allows you to track product usage and gather important customer data. In order to ensure that this process is as smooth and efficient as possible, it is important to measure key analytics around it and use those insights to evolve the experience.

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