When a customer initiates a return, they are typically doing so because they are not satisfied with the product they received. As such, it is important to handle returns with care and to ensure that the customer feels heard and valued. The best way to do this is to collect the relevant customer, product, and issue information, present relevant information about the return process, and determine the return eligibility. By doing so, you can guide the customer through the return process and ensure that their needs are met.
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Guide customers through product returns, collect the relevant customer, product, and issue information, present relevant information about the return process, and determine the return eligibility.
Prevent unnecessary warranty requests by guiding customers through diagnosis and troubleshooting of the product issue. Collect relevant information and submit warranty requests if the issue is not resolved through self-service.
Whether your customers need advice, help setting up or troubleshooting, looking for service and repair options, presents relevant content, and collects customer details to ensure the fastest time to resolution.
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