Product Support Knowledge Base

Product Knowledge Base is a comprehensive product support solution that empowers customers with relevant product information and guides to help them find their answers and troubleshoot their product issues. Serving as a knowledge hub, Product Knowledge Base allows users to find relevant content and solutions related to their product quickly and easily. With an intuitive interface and frequently updated content, Product Knowledge Base makes it easy for customers to get up-and-running with their new purchase

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Business professional delivers self service portal for customers, partners, and teamsdesign self service portal to personalize experiences, reduce customer effort, and streamline assisted support

Empower customers to be more successful with your products

Improve customer experience and reduce support costs with a self-service portal designed to answer customer questions and guide them through online processes for maximum customer success.

Improve customer experience

Centralize all product content and make it easier to find what your users need. The Product Support Knowledge Base allows businesses to manage and publish product content in a variety of formats, including PDFs, installation and service instructions, owner's manuals, documentation, and more and make it available to customers, partners and teams in a single easy to search and navigate hub.

Improve CSAT

Offer convenient and easy access to the information customers need to resolve product issues. The Knowledgebase is available 24/7 and provides a searchable database of support articles, FAQs, and troubleshooting tips. Customer satisfaction is improved by offering this valuable resource any time, anywhere customers need it.

Drive self-service adoption

Your customers need product support. Provide it for them with our knowledge base that integrates with your website! Drive customer self-service by offering convenient registration, warranty, returns, feedback, and more around all of your products. Guide users through the decision process with knowledge and convenient transactions they can complete on their own.

Design for your unique business needs

No matter how big or small your business is, our product support knowledge base can help you support multiple brands, any number of customer segments, hundreds of product categories and thousands of products in any regions and language.

Reduce support contacts

A product support knowledge base can help reduce the number of support contacts a company receives for a particular product. In many cases, customers can find the answer to their question without having to contact support. This can not only reduce the burden on support staff, but it can also lead to faster resolution times for issues that do need to be addressed by support personnel.

Measure and evolve

Start creating better content today with this product knowledge base. Improve content based on customer feedback. Measure what customers are searching for, what content they find useful and create new content to close any gaps. From start to finish, get the insights you need to provide the information your customers are looking for.

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