Product Warranty

It is important to prevent customers from making unnecessary warranty requests. If a customer is having an issue with a product, it is important to first guide them through diagnosis and troubleshooting. This way, the customer can attempt to resolve the issue on their own. If the issue is not resolved through self-service, then the customer can submit a warranty request. By doing this, you can save the company time and money.

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Guide customers through product warranty with ease

Giving your customers user-friendly self-service options can save both time and money for your organization, and your customers. The product warranty experience gives you everything you need to bring the warranty process entirely online. Guide customers through product warranty, collect the relevant customer, product, and issue information, present information pertenant to warranty process, and determine the warranty eligibility.

Improve customer experience

Improve customer experience by guiding the customer through completing the warranty request form and presenting relevant content at every step.

Reduce Support Contacts

Self-service warranty processes can be a great way to reduce support costs for companies. By allowing customers to troubleshoot issues, submit and track their own warranty claims, companies can save on the time and resources needed to manage these claims.

Improve CSAT

Self-service warranty processes can improve customer satisfaction by providing a more efficient way for customers to file and track warranty claims. By automating the process, customers can get the status of their claim faster and with less hassle.

Improve agent effeciency

Gather all pertinent information about the customer, product, and issue they are having so that when the customer contacts you, your team is equipped to assist them quickly and efficiently.

Personalize product warranty experience based on customer segment, product, process, regions, or language and collect the most relevant information.

Measure and evolve

Product warranty is a key process for many companies, as it allows you to track product usage and gather important customer data. In order to ensure that this process is as smooth and efficient as possible, it is important to measure key analytics around it and use those insights to evolve the experience.

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