Retail Support Knowledge Base

The retail support knowledge base contains everything a customer needs to know in order to have a positive purchase experience. This knowledge base covers everything from pre-purchase decision making and all the way through product registration and returns. With this resource, customers can easily find the answers they need without having to wait for help from a representative.

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Business professional delivers self service portal for customers, partners, and teamsdesign self service portal to personalize experiences, reduce customer effort, and streamline assisted support

Empower customers to buy, use and service products with confidence

A lot goes into the customer's purchase journey, including pre-decision shopping, order, onboarding and setup, product registration, troubleshooting, warranty, and returns. The retail support knowledge base encompasses this entire journey allowing users to self-serve with convenience and ease at every stage.

Improve customer experience

Provide a self-service knowledge base to your customers as the first line of support. Help your call center team answer customer questions & troubleshoot issues quickly and complete common transactions like product registration and warranty online.

Improve CSAT

Offer convenient and easy access to the information customers need to resolve product issues. The Knowledgebase is available 24/7 and provides a searchable database of support articles, FAQs, and troubleshooting tips. Customer satisfaction is improved by offering this valuable resource any time, anywhere customers need it.

Drive self-service adoption

Your customers demand product support. Provide it for them with our knowledge base that integrates with your website! Drive customer self-service by offering convenient registration, warranty, returns, feedback, and more around all of your products. Guide users through the decision process with knowledge and convenient transactions they can complete on their own.

Design for your unique business needs

No matter how big or small your business is, our product support knowledge base can help you support multiple brands, any number of customer segments, hundreds of product categories and thousands of products in any regions and language.

Reduce support contacts

A retail support knowledge base can help reduce the number of support contacts a company receives for product, orders, returns and warranty. In many cases, customers can find the answer to their question without having to contact support. This can not only reduce the burden on support staff, but it can also lead to faster resolution times for issues that do need to be addressed by support personnel.

Measure and evolve

Start creating better content today with this retail support knowledge base. Improve content based on customer feedback. Measure what customers are searching for, what content they find useful and create new content to close any gaps. From start to finish, get the insights you need to provide the information your customers are looking for.

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