Site Search

As the digital shift has accelerated in the past years, customers expect easy, frictionless, personalized digital experiences. Enterprise search can enable your customers, partners and employees to more quickly access your most critical information in single place, regardless of where content is authored and stored. This encourages more content discovery, consumption, engagement and reuse.

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Business professional delivers self service portal for customers, partners, and teamsdesign self service portal to personalize experiences, reduce customer effort, and streamline assisted support

Convenient, up-to-date knowledge at their fingertips

Enhance site search experience for customers and partners and improve CSAT by allowing easy search for specific pages, products, or information on a site in a single place.

Increase content ROI

Get the most out of content you create with a unified search experience by promoting content collaboration, sharing and re-use. You can get more people using and viewing your content, which can also lead to increased leads, sales and lower support costs

Increase Engagement

Increase engagement with your content by allowing easy search across multiple content repositories in a single place. This can be a great way to provide your audience with easy access to all the content you have to offer, while also making it more likely that they'll find what they're looking for.

Improve CSAT

Increase CSAT by allowing easy search across multiple content repositories in a single place and providing most relevant, personalized and up-to-date results.

Reduce Support Cost

A federated search experience can help reduce the number of support contacts a company receives for a particular product by allowing customers find the answer to their question on their own.

Design for your unique business needs

Empower contributors from all over your organization to create and share content and bring content from different sources, such as blogs, product information, training documentation, knowledge bases, business procedures, and best practices, together in a single search experience.

Measure and evolve

Creat and improve content based on customer feedback. Measure what customers are searching for, what content they find useful and create new content to close any gaps. From start to finish, get the insights you need to provide the information your customers are looking for.

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