Providing the answers students need, when they need them! The Student Support Knowledge Base is a personalized, unified, convenient, and consistent experience for prospective and current students, parents, staff, and alumni. With this solution, they can answer many questions regarding admission, enrollment, financial aid, tuition, student life, and more via self-service. This will help to reduce the calls and inquiries to the support center, freeing up time to provide support to those who need it most.
Solutions inspired by your needs and designed to empower your customers, partners, and teams. Get started quickly with 100+ customizable templates for many use cases, industries, functions and teams.
Curate content from different sources - from blog posts to videos, webinars, podcasts, social content, research, presentations, data visualizations, infographics, courses, tools, downloadable templates, etc.
Help customers find answers to their questions, learn about your products and services and and troubleshoot issues on their own with powerful AI search and visual guided navigation.
Create a single destination for your customers to find product manuals, installation and service instructions, software updates, and more. Allow filtering by product, model, year, document type, or search by keywords inside of the PDF documents.
Prevent unnecessary warranty requests by guiding customers through diagnosis and troubleshooting of the product issue. Collect relevant information and submit warranty requests if the issue is not resolved through self-service.