Upcoming Webinars

Aquire knowledge, skills, and best practices necessary to improve your self-service strategy and scale customer service operations with our free on-demand webinars.

Improving Service-Level Metrics in the Call Center

December 1, 2020 1:00 PM

In this webinar we will talk about effective and proven strategies that banks and credit unions can use to improve three main metrics that directly reflect the organization’s efficiency and the quality of of the customer experience.

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Turn Your Banking Mobile App and Site Into a Digital Branch

December 3, 2020 1:00 PM

Many institutions struggle to provide the same level of support and product information in digital channels as they do in physical branches. Register for our webinar and learn how to translate physical branch experience into your self-service experiences, knowledge base, or any other digital channels.

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Improving Self-Service Rate on your Website, Mobile Site & Apps

December 8, 2020 1:00 PM

Today’s customers increasingly prefer leveraging self-service content to solve their issues rather than reaching out to a live support agent.

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Three Keys to Avoid Giving Your Members the Runaround

December 17, 2020 1:00 PM

The bottom line is giving customers the runaround erodes institutional trust and credibility, while negatively impacting the customer experience.

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The Future Of The Customer Service Experience

January 5, 2021 1:00 PM

To build customer loyalty and drive growth, executing best in class customer support is just as crucial as innovating on the products and services. Learn how the future is shifting customer support to self-service experiences and how to implement such.

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10 Ways to Improve Customer Experience & Drive Engagement

January 7, 2021 1:00 PM

As leadership teams experience increasing pressure, there is a shift going beyond customer or member experience and focusing on engagement. Customer engagement is essential to the success and growth of any organization, especially as technology and innovation create increased competition.

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Scale your business with self-service

Speak to an expert and see for yourself what effective self-service can be like when you’re using the right tools.

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