Upcoming Webinars

Aquire knowledge, skills, and best practices necessary to improve your self-service strategy and scale customer service operations with our free on-demand webinars.

Improving Service-Level Metrics in the Call Center

May 20, 2021 1:00 PM

In this webinar we will talk about effective and proven strategies that banks and credit unions can use to improve three main metrics that directly reflect the organization’s efficiency and the quality of of the customer experience.

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Improving Self-Service Rate on your Website, Mobile Site & Apps

June 8, 2021 1:00 PM

Today’s customers increasingly prefer leveraging self-service content to solve their issues rather than reaching out to a live support agent.

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Three Keys to Avoid Giving Your Members the Runaround

June 17, 2021 1:00 PM

The bottom line is giving customers the runaround erodes institutional trust and credibility, while negatively impacting the customer experience.

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5 Things Customers Hate About Your Self-Service and 5 Ways To Fix Them

July 20, 2021 1:00 PM

Over many years and thousands of self-service experiences, we’ve seen it all. In this webinar we will talk about 5 most common things that your customers hate about self-service experience on your website and give you 5 ideas on how to fix it.

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The Future Of The Customer Service Experience

July 22, 2021 1:00 PM

To build customer loyalty and drive growth, executing best in class customer support is just as crucial as innovating on the products and services. Learn how the future is shifting customer support to self-service experiences and how to implement such.

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10 Ways to Improve Customer Experience & Drive Engagement

August 10, 2021 1:00 PM

As leadership teams experience increasing pressure, there is a shift going beyond customer or member experience and focusing on engagement. Customer engagement is essential to the success and growth of any organization, especially as technology and innovation create increased competition.

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Scale your business with self-service

Speak to an expert and see for yourself what effective self-service can be like when you’re using the right tools.

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