ServiceTarget
Aquire knowledge, skills, and best practices necessary to improve your self-service strategy and scale customer service operations with our free on-demand webinars.
Mobile and online self-service banking platforms are the keys to success in banking today. But getting your consumers to actually use them is a top challenge for many banks and credit unions.
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Your customers need help at different stages of their customer journey. From learning about your products and services to purchasing and servicing, access to relevant information and self-service processes improves brand awareness and builds customer loyalty.
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In this webinar we will talk about effective and proven strategies that banks and credit unions can use to improve three main metrics that directly reflect the organization’s efficiency and the quality of of the customer experience.
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In today’s banking environment, an institution’s self-service website is as important as the branch or call center. However, for most banks and credit unions, it’s not an easy place to replicate that same customer/member experience.
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Many institutions struggle to provide the same level of support and product information in digital channels as they do in physical branches. Register for our webinar and learn how to translate physical branch experience into your self-service experiences, knowledge base, or any other digital channels.
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Today’s customers increasingly prefer leveraging self-service content to solve their issues rather than reaching out to a live support agent.
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The bottom line is giving customers the runaround erodes institutional trust and credibility, while negatively impacting the customer experience.
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Over many years and thousands of self-service experiences, we’ve seen it all. In this webinar we will talk about 5 most common things that your customers hate about self-service experience on your website and give you 5 ideas on how to fix it.
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To build customer loyalty and drive growth, executing best in class customer support is just as crucial as innovating on the products and services. Learn how the future is shifting customer support to self-service experiences and how to implement such.
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As leadership teams experience increasing pressure, there is a shift going beyond customer or member experience and focusing on engagement. Customer engagement is essential to the success and growth of any organization, especially as technology and innovation create increased competition.
Register →Speak to an expert and see for yourself what effective self-service can be like when you’re using the right tools.
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