Upcoming Webinars

Aquire knowledge, skills, and best practices necessary to improve your self-service strategy and scale customer service operations with our free on-demand webinars.

5 Things Your Customers Hate About Your Self-Service and 5 Things You Can Do To Fix Them

June 2, 2020 1:00 PM

Over many years and thousands of self-service experiences, we’ve seen it all. In this webinar we will talk about 5 most common things that your customers hate about self-service experience on your website and give you 5 ideas on how to fix it.

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Three Keys to Avoid Giving Your Members the Runaround

June 4, 2020 1:00 PM

Giving customers the runaround erodes institutional trust and credibility, while negatively impacting customer experience and bottom line.

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Improving Self-Service Rate on your Website, Mobile Site & Apps

June 9, 2020 1:00 PM

Today’s customers increasingly prefer leveraging self-service content to solve their issues rather than reaching out to a live support agent.

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Turn Your Banking Mobile App and Site Into a Digital Branch

June 11, 2020 1:00 PM

Many institutions struggle to provide the same level of support and product information in digital channels as they do in physical branches. Register for our webinar and learn how to translate physical branch experience into your digital channels.

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Improving Service-Level Metrics in the Call Center

June 16, 2020 1:00 PM

In this webinar we will talk about effective and proven strategies that banks and credit unions can use to improve three main metrics that directly reflect the organization’s efficiency and the quality of of the customer experience.

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A Practical Guide to Winning Content for Credit Unions

June 18, 2020 1:00 PM

In today’s banking environment, an institution’s website is as important as the branch or call center. However, for most banks and credit unions, it’s not an easy place to replicate that same customer/member experience.

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Improving Adoption of Mobile and Online Banking

June 23, 2020 1:00 PM

Mobile and online banking platforms are the keys to success in banking today. But getting your consumers to actually use them is a top challenge for many banks and credit unions.

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Delivering Best-in-Class Customer Self-Service Across the Entire Customer Journey

June 25, 2020 1:00 PM

Your customers need help at different stages of their customer journey. From learning about your products and services to purchasing to servicing, access to relevant information improves brand awareness and builds customer loyalty.

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Building Employee Knowledge and Improving Member Experience

June 30, 2020 1:00 PM

Most Credit Unions share common goals, including attracting new members and improving member retention, shifting to online banking and using modern technologies to improve operational efficiency.

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Top Strategies For Reducing & Managing Exceptions at Your Credit Union

July 2, 2020 1:00 PM

Learn how to reduce strategic approach to reducing and managing exceptions.

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Creating Differentiating Self-Service Experiences for Customers, Partners and Employees

July 7, 2020 1:00 PM

In this webinar we will dive in to effective ways to provide differentiating self-service experiences and relevant service levels for customers, partners, and employees without adding setup and management overhead.

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Scale your business with self-service

Speak to an expert and see for yourself what effective self-service can be like when you’re using the right tools.

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