ServiceTarget
Aquire knowledge, skills, and best practices necessary to improve your self-service strategy and scale customer service operations with our free on-demand webinars.
In today’s banking environment, an institution’s self-service website is as important as the branch or call center. However, for most banks and credit unions, it’s not an easy place to replicate that same customer/member experience.
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Mobile and online self-service banking platforms are the keys to success in banking today. But getting your consumers to actually use them is a top challenge for many banks and credit unions.
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Your customers need help at different stages of their customer journey. From learning about your products and services to purchasing and servicing, access to relevant information and self-service processes improves brand awareness and builds customer loyalty.
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Most Credit Unions share common goals, including attracting new members and improving member retention, shifting to online banking and using modern self-service technologies to improve operational efficiency, and building employee knowledge.
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Learn a strategic approach to reducing and managing exceptions.
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In this webinar we will dive in to effective ways to provide differentiating self-service experiences and relevant service levels for customers, partners, and employees without adding setup and management overhead.
Register →Speak to an expert and see for yourself what effective self-service can be like when you’re using the right tools.
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