Building Employee Knowledge and Improving Member Experience

March 16, 2022 1:00 PM

Most Credit Unions share common goals, including  attracting new members and improving member retention, shifting to online banking and using modern technologies to improve operational efficiency.

Success in these areas often comes down to the frontline staff and their ability to engage members and confidently handle members’ questions and transactions.

Learn how to develop knowledgable frontline in order to improve the member experience – and ultimately the bottom line.

In this webinar, you’ll learn:

  • How to nurture and train a knowledgable frontline staff
  • How to create a knowledge management  that enables better self-service options for both your customers and employees
  • How AI capabilities can improve self-service and boost customer satisfaction, agent efficiency, and reduce support costs

Register To Attend This Webinar Today!

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Learn to design compelling self-service experiences, build winning knowledge base content, encourage product success, and implement scalable self-service programs with our blog. We aim to share what we learn and give you uniques perspective across these topics.

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