Building Employee Knowledge and Improving Member Experience

November 10, 2021 1:00 PM

Most Credit Unions share common goals, including  attracting new members and improving member retention, shifting to online banking and using modern technologies to improve operational efficiency.

Success in these areas often comes down to the frontline staff and their ability to engage members and confidently handle members’ questions and transactions.

Learn how to develop knowledgable frontline in order to improve the member experience – and ultimately the bottom line.

In this webinar, you’ll learn:

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