Delivering Best-in-Class Customer Self-Service Across the Entire Customer Journey

June 25, 2020 1:00 PM

Your customers need help at different stages of their customer journey. From learning about your products and services to purchasing and servicing, access to relevant information improves brand awareness and creates customer love. Providing this from before the purchase to after creates the most convenient and successful product experience for the user.

In this webinar, we will discuss:

Examples of common self-service experiences including dynamic content, on-boarding, in-app help, troubleshooting, help center and contact us
Best practices for creating self-service experiences
Metrics to monitor the impact of changes to your self-service

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