Improving Self-Service Rate on your Website, Mobile Site & Apps

February 2, 2022 1:00 PM

Today’s customers increasingly prefer leveraging self-service content to solve their issues rather than reaching out to a live support agent.

As much as 70% of customers prefer to use a company’s website to get answers to their questions (Forrester). And, 80% of American consumers say speed, convenience, knowledgeable help, and friendly services are the most important elements of a positive customer experience (PwC).

Learn how you can enable your customers to find the answers they need when and where they need them most including website, mobile site, and within the app.

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Check out real success stories from our customer base

Explore a selection of our customer success stories to see how they use ServiceTarget to improve their customer self-service. Through partnering with us, they have experienced improvements that aid in scaling their growth and maintaining satisfied customers

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Grow your self-service knowledge with the ServiceTarget blog

Learn to design compelling self-service experiences, build winning knowledge base content, encourage product success, and implement scalable self-service programs with our blog. We aim to share what we learn and give you uniques perspective across these topics.

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