Improving Self-Service Rate on your Website, Mobile Site & Apps

December 8, 2020 1:00 PM

Today’s customers increasingly prefer leveraging self-service content to solve their issues rather than reaching out to a live support agent.

As much as 70% of customers prefer to use a company’s website to get answers to their questions (Forrester). And, 80% of American consumers say speed, convenience, knowledgeable help, and friendly services are the most important elements of a positive customer experience (PwC).

Learn how you can enable your customers to find the answers they need when and where they need them most including website, mobile site, and within the app.

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