Measuring and improving call center metrics is a big pain point for many call center and customer service executives. As your call center operates in a stressful environment, good quality metrics lead to a higher standard of customer service and better team performance.
In this webinar we will talk about effective and proven strategies that companies can use to improve 6 key call center metrics (CSAT, Service Levels, First Contact Resolution, Average Handle Time, Abandoned Calls, ESAT) that directly reflect the organization’s efficiency and the quality of of the customer experience.
Explore a selection of our customer success stories to see how they use ServiceTarget to improve their customer self-service. Through partnering with us, they have experienced improvements that aid in scaling their growth and maintaining satisfied customersCustomer stories→
Learn to design compelling self-service experiences, build winning knowledge base content, encourage product success, and implement scalable self-service programs with our blog. We aim to share what we learn and give you uniques perspective across these topics.ServiceTarget blog →