Three Keys to Avoid Giving Your Members the Runaround

October 6, 2020 1:00 PM

Giving customers the runaround erodes institutional trust and credibility, while negatively impacting customer experience. The bottom line is you want to provide the most direct and simple navigational path to you users for any given experience. This will build trust, improve customer experience, and decrease abandonment and churn rates. In this webinar, we will discuss three keys to avoid giving your members the runaround and why this is so important to achieving successful self-service.

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