Job Description
ServiceTarget is seeking a Technical Product Manager to help us develop and deliver cutting-edge self-service, knowledge management, and AI solutions. This is a unique opportunity to join a fast-paced, collaborative team shaping the future of no-code platforms and customer experience innovation.
Responsibilities
- Build and expand ServiceTarget’s template library, ensuring alignment with industry best practices and customer needs.
- Partner with enterprise customers to understand their objectives and implement tailored solutions.
- Provide expert-level product support and guidance to enterprise customers, ensuring adoption and satisfaction.
- Define and drive the product roadmap for self-service, knowledge management, and AI solutions.
- Collaborate with cross-functional teams including engineering, product management, and customer success to ensure seamless product delivery.
- Translate business objectives and customer needs into clear and actionable product requirements.
- Manage the product lifecycle, from concept and design to development, testing, and release.
- Gather and prioritize requirements by engaging with customers, stakeholders, and market research.
- Monitor product performance and customer feedback to inform continuous improvements.
- Become a subject matter expert for the product, staying up-to-date on industry trends and emerging technologies.
- Foster a culture of innovation and agile development within the team.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 2–10 years of experience in product development or product management, with a focus on software, SaaS, or AI-driven products.
- Demonstrated ability to lead technical product development with agile methodologies.
- Proven track record of delivering scalable, high-performing solutions in collaboration with engineering teams.
- Strong technical background or experience with cloud-based architectures, ideally on AWS.
- Exceptional communication and organizational skills, with the ability to influence and inspire teams.
- Knowledge of one or more of the following domains: search and AI, content management, data management, workflows/integration, or front-end development/UX design.
- Experience using tools like ChatGPT, Claude, Jira, Confluence, Figma, and analytics platforms to manage and measure product success.
- A passion for solving complex business problems with innovative, customer-centric solutions.
What We Offer
- Remote-First: Work from anywhere while collaborating with a talented team.
- Product Leadership: Take ownership of product areas with meaningful impact.
- Collaborative Environment: No rigid hierarchy; everyone contributes to projects and deploys to production.
- Experienced Team: Work with motivated professionals who share your passion for innovation and excellence.
About ServiceTarget
At ServiceTarget, we’re redefining customer self-service through knowledge, AI, and no-code application development. Our mission is to empower organizations to deliver exceptional customer experiences while reducing costs. As part of our team, you’ll play a pivotal role in helping us build market-leading solutions, develop fulfilling career opportunities, and shape the future of customer experience technology.
