Customer self-service
Empower customers with self-service
Empower your customers to find answers to their product and support questions, explore product features, independently resolve product challenges and complete common transactions like order lookup, warranty and return requests with self-serve portal.
Content hubs & portals
Unify all your product content in one place
Give customers, partners and team members a reliable, personalized, and unified view of all of your dynamically updated technical content, all in one place. Index resources like pdf manuals, youtube videos, community answers and knowledge bases and make them instantly organized and searchable.
Product knowledge base
Deflect recurring questions with knowledge base
Your customers, partners and team members need information to be successful. Cut down on the noise of repeat questions and empower your company's experts to create and share relevant, up-to-date content. Grant access to the relevant content based on user role and context within their workflow.
Call-center knowledge base
Provide faster resolution for every call & request
Empower your agents with complete insight into a customer's journey and immediate access to the most relevant answers with resolution-driven content suggestions. That way, they can solve known issues quickly and easily.
Federated and site search
Discover relevant content with search
Federated search allows your customers, partners and team members to search across multiple sources of content like your website, knowledge bases, community answers, product documentation or company's intranet, aggregate and intelligently display organized accurate answers to highly detailed customer queries.
Conversational self-service
Enable conversational help with natural language search
Offer interactive guidance everywhere your customers need help, that does not feels impersonal or unpleasant. Conversational self-service understands customer's intent and personalizes their experience every time--from interactive learning content, troubleshooting walk-throughs, a contact form, and more.
Contextual & in-app help
Improve in-app onboarding & product success
Give customers the help they need contextually on any web page, inside your app or SaaS product, so they can get things done without ever leaving. Use personalized content recommendations to help them self-serve. Plus, give them the option to request help right then and there, if they need it.
Employee knowledge base
Streamline employee onboarding with a documentation portal
Create a universal knowledge base that spans all your products, services, departments, languages and regions. Provide your team with the easiest, fastest way to learn, and empower knowledge creators to make beautiful, effective content.
