Empower customers to get help wherever they need it

Guide customers through product selection, compatibility, installation, setup & use, troubleshooting, parts, warranty, and more, reducing customer effort and increasing loyalty.

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Make every experience personal and valuable.


A successful self-service strategy goes beyond the help center. Guide customers toward their ultimate goals with personalized flows based on who they are, what they own, and what they need.

Build their self-service confidence by educating them with relevant content.

80%

Of customers are more likely to purchase a product or service from a brand who provides personalized experiences

Epsilon Research, 2018

Lower customer acquisition, retention, and service costs.

Your customers want the same things you do: quick answers they can find on their own rather than waiting on hold.

Self-service offers companies an opportunity to significantly reduce spending. The cost of a self-service transaction is often less then a dollar, while the average cost of a  phone, e-mail, or chat interaction is $7+ for a B2C company and $13+ for a B2B company.

5x

Loyal customers are five times more likely to purchase again and four times more likely to refer a friend to the company.

Research conducted by Temkin Group

Set your brand apart with valuable insights and agility.

Leverage insights into what your customers want. Empower your teams to quickly create and evolve experiences based on changing customer and business needs across multiple brands, products, or services.

81%

of customers have overwhelming preference to take care of the problem themselves before reaching out to a live support agent across all industries

Research conducted by Harvard Business Review

Turn prospects into buyers and users into advocates.

Flourishing businesses find that customers who can successfully self-serve are happier, more satisfied, and loyal. They buy more, use more, and recommend products more frequently.

73%

Companies with above-average customer experience perform better financially than their competitors

The State of CX Management, 2018

How It Works

Our product is a collaboration between us and you, and you and your customers.
It is a living process that relies on four key stages: design, deploy, measure, collaborate and evolve.

Solutions

Let's tailor a solution based on your needs

Multi-brand

Distinct brands, distinct ways.

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Multi-audience

Tailor support across diverse audiences.

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Global self-help

Scale your growth the efficient way.

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Product support

Support customers along every step of their buying journey.

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Unified search

Integrated search tools provide the most natural exchanges for your users.

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Mobile & In-app help

Provide help in a place your customers turn to most often.

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Guided selling

Help customers buy with confidence by choosing the right products for them.

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Customer insights

Understanding your customers’ behaviors is how you unlock the best way to serve them.

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Employee knowledge

Create a center of company-wide universal knowledge for anyone to turn to.

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You’re in good company

Leading brands in consumer products, consumer electronics, telecommunications, software-as-a-service, and banking use ServiceTarget to empower their customers, partners, and teams with better knowledge.

Supporting Consumers, Partners & Teams

Global Leader in Recreational Consumer Electronics provides personalized self-service experiences for consumers and dealers across six brands.

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Supporting Customers On A Global Scale

Global Consumer Electronics Company answers questions for 12K customers a day around the globe with ServiceTarget self-service solutions.

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Increasing CSAT While Reducing Support Tickets

SaaS company in the EdTech reduces customer support contacts and increases CSAT by 70% with ServiceTarget self-service solutions.

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Supporting Members & Employees

Credit Union establishes single knowledge base foundation to support members and employees with ServiceTarget self-service solutions.

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Supporting Healthy Growth At Scale

EdTech company reduces contacts by 19% while growing at 10% YOY with ServiceTarget self-service solutions.

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Eliminating Recurring Preventable Contacts To Improve CSAT

Consumer Product Manufacturer reduces contacts by 28% and improves wait time by 48% with ServiceTarget self-service solutions.

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Supporting A Multitude of Unique Brands & Audiences

A global leader in home automation and security scales its growth across a variety of distinct brands with ServiceTarget self-service solutions.

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What’s new at ServiceTarget

Learn about our upcoming webinars! See all

October 22, 2020 1:00 PM

10 Ways to Improve Customer Experience & Drive Engagement

View webinar →

Learn more about all things self-service with our blog!

Design a compelling self-service experience.

Explore a variety of guides on how to leverage design and make your self-service as successful as possible.

Self-service design articles →

Implement scalable self-service programs.

Discover our resources to help you learn about strategies for creating and managing self-service programs at scale.

Self-service strategy articles →

Curate winning knowledge base content.

Explore all the different ways to create winning knowledge base content while optimizing for SEO.

Knowledge base curation articles →

Explore ways to encourage product success.

Explore these topics to find out how you can improve your product success and how doing so can improve your company.

Product success articles →

Scale your business with self-service.

Speak to an expert and see for yourself what effective self-service can be like when you’re using the right tools.

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