The problem

Enabling customers, partners, and employees to self-serve is difficult

This problem is the crux of scaling a product, process, or company, and its universal, pervasive, and foundational to many business processes, as well as improving the customer and employee experience.

Inadequately enabling customers, partners, and employees is the #1 reason they leave you.

See how Servicetarget can help

Elevate your experience

Create engaging content, build KM applications and respond to users with AI.

Create a custom content model

Create and manage structured content with unlimited content types using AI writing assistant.

Build a unified knowledge foundation

Combine information from many different content sources.

Design knowledge management apps

Visually design self-service applications leveraging our nocode app builder.

Personalize every experience

Personalize every user interaction based on their context.

Help users help themselves

Offer multiple ways to self-serve: websites, portals, intranet, mobile & web apps

Enable community & collaboration

Enable many-to-many collaboration so that users can help one another.

Manage requests & feedback

Create views to manage large volumes of requests and feedback.

Respond using AI

Quickly respond to users leveraging AI and relevant knowledge.

key capabilities

Enterprise Search & Discovery

Seamlessly integrate content from various sources into a single, easy-to-explore enablement experience.

Knowledge Management

Personalized content and recommendations based on audience, product, process, location, interest and more.

Content Management

Create a tailored content model to structure your products, service, support and marketing content.

Nocode App Design

Visually design customer experience applications leveraging your custom content model.

Community & Collaboration

Enable public and private discussions on 1:1 or 1:many basis with customers, partners, and frontline teams.

Requests & Submissions

Guide users through processes like feedback, content & idea submissions, and support requests with customizable forms.

Surveys &
Insights

Gather insights and feedback from users. Use this info to create user segments, or to follow up and get more insight.

Performance Analytics

Measure adoption, engagement, and self-service rates, and gain valuable insight into user search and behavior.

Why we are different

All your content types and sources in one place

Bring content from different sources together in one enablement experience that is easy to explore.

AI-powered enterprise search & relevancy

Personalized content and recommendations based on audience, product, process, location, interest and more.

Visual app designer & 100+ of templates

Visually design custom knowledge management apps or get started quickly with one of our templates.

Deploy anywhere your users need access

Deploy in minutes wherever customers, partners, teams need enablement - websites, portals, and apps.

Get started today

Create hundreds of kM apps with nocode

Build KM applications for your customers, partners, employees, and frontline teams.

See how st can help

How it works

Create, curate, organize and manage valuable organizational content.

Define different content types and sync content from different sources into a virtual workspace, and make it easy for users to access it based on their role, product, process, interests, and more.

Design KM applications without code.

Design data & content-driven applications for your customers and frontline teams using visual flow designer. Deploy them in minutes anywhere users need access.

Engage users to understand their needs and capture feedback.

Gather feedback to better understand user needs, learn how you can improve and report on how well knowledge needs are met with analytics.

Invite teammates to collaborate on content and respond to user requests

Invite teammates to help curate, create and manage content in their area of expertise and collaborate with internal and external users in the context of their requests.

use cases

Enabling hundreds of use cases just like yours

Sales Enablement Knowledgebase

Enable sales teams to find content by buyer characteristics, sales stage, and product. Streamline interactions with request and feedback.

Product Support

Support thousands of products across multiple brands and product categories with customer-facing knowledge bases

Product Knowledge

Assist users in selecting the ideal product through a series of targeted questions about their needs, usage preferences, and priorities.

Product Information Hubs

Create highly branded, custom experiences where users can quickly & conveniently search & explore products or parts info on thousands of products.

Partner Communities

Create a partner community with your product catalog, product support information, marketing information, community discussions, and order forms.

Lead Funnels

Create lead funnels to attract prospects & provide them access to high-value content in exchange for information you can use to their needs & qualify fit.

In App Help

Deliver highly relevant and personalized content to your customers within your SaaS applications or website contextual in-app help.

Knowledge Centered Support

Build a comprehensive knowledge foundation, improve your customer experience and reduce support costs with Knowledge Centered Support solution.

HR & IT Knowledge Management

Empower your HR & IT team to access and share relevant information easily and quickly, reducing response times and improving problem resolution.

Employee Self-Service

Empower employees to resolve IT and HR questions and issues independently, and respond to requests using our platform or your preferred tools.

Enterprise Search

Ensure that your organization's knowledge and resources are always readily accessible, leading to faster issue resolution and improved collaboration.

Field Service Knowledgebase

Empower your field organization quickly and easily access relevant information by scanning barcodes on the machines they service.

Content Hubs & Resource Centers

Create resource centers and content hubs that enable customers and prospects to explore and search through content relevant to their specific needs.

Customer Self-Service

Improve customer experience and reduce support costs with a self-service portal designed to answer their questions and guide them through online processes.

Customer Communities

Create communities with documentation, how to's, videos, release notes, case studies, success stories, suggestions, roadmap, and discussion topics.

Virtual Assistant

Build dynamic chatbots that provide users with immediate and personalized assistance for navigating your website and documentation.

Company-wide Knowledgebase

Empower your employees with a solid foundation of information about your key products, services, and processes to enhance their job effectiveness.

Client Success Knowledgebase

Give your client success team a way to share their knowledge and experience with one another related to your market, products, processes and accounts.

Your users deserve the best possible experience

You have a vision for your user experience. ServiceTarget provides you with the building blocks to bring your vision to life — fast and without the headaches

Benefits

Improve Experience

Improve user experience, product adoption, engagement, satisfaction, & loyalty

Increase Satisfaction

Gather insight into user needs and design more effective user experience programs

Drive Self-Service

Create user experience programs & measure progress toward your usage, adoption, & self-service goals

Reduce effort

Reduce the effort users expend to achieve success with products & processes

IMPROVE product ADOPTION

Aid users as they progress from learning & discovery to adoption & product success

build knowledge foundation

Build a knowledge foundation spanning all your audiences, products, & processes.

Reduce Costs

Reduce customer acquisition, sales, onboarding, customer support, & client success costs

Increase Effeciency

Improve consistency of execution across teams. Give users the same answer regardless of who they ask.

Drive quality & Consistancy

Improve content structure, organization, quality, consistency & accuracy

Customer Success

Great things happen when you combine technology and expertise to achieve business outcomes.

We have a deep understanding of what it takes to build exceptional customer experiences and empower frontline teams. When you choose ServiceTarget, our team will work closely with you to understand your unique goals and challenges. We'll then align our product, technical, and strategic expertise to ensure that you get the most out of our platform.

Get our guidance and support to create a seamless customer experience and empower your frontline teams to deliver exceptional results:

Project Planning: Get expert guidance on how ServiceTarget can help engage, enable, and support your customers, and achieve your business goals with a customized project plan.
Onboarding: Get personalized help to quickly set up and use ServiceTarget, and realize value faster.
Content Integration: Get help to seamlessly integrate your content sources or migrate content from outdated platforms.
Flow Development: Whether you need help with a new template or a custom flow, our team is here to help.
Live Training: Hands-on learning with experienced instructors provides your team with the skills and knowledge they need to effectively use ServiceTarget.

Nocode software to power all of your KMapplications