Build personalized self-service flows that guide users through every interaction with your company. Empower customers and teams to gain knowledge and perform convenient transactions online.
These are just some of the challenges we see everyday.
Your content is scattered across many different websites, file systems, customer communities, documentation sites, Sharepoint, etc.
You sell through many company-owned and partner-provided websites and have thousands of current and discontinued products.
Your products are complex and require a lot of hand-holding from your sales and customer service teams. Finding a way to scale is mission critical.
You sell to consumers, small business, and enterprise customers with different needs. Your products, services, and plans are packaged differently for different segments.
You want to manage knowledge & content centrally and embed experiences where users need them (e.g. your branded websites, customer/partner portals, intranet, mobile apps, CRMs, etc.)
You operate in different languages and locales around the world, and there are important differences in your products and processes in each region.
Build & evolve applications quickly based on feedback from your customers, partners and teams.
Create a company-wide knowledge base spanning content from different sources.
Empower subject matter experts from across the company to contribute knowledge.
Visually design knowledge-driven applications without a development team.
Embed applications anywhere your customers, partners and teams need help.
Guide customers, partners and teams through step-by-step processes based on user data.
Evolve your knowledge and applications based on analytics and customer feedback.
Visually design data & content-driven applications designed to help users resolve questions and perform convenient transactions online. ServiceTarget combines structured data, content, search, and personalization to help you scale your enablement programs.
Empower your customers and partners to be more successful with your products and services.Explore →
Unify technical content from different sources and personalize it to the needs of your users.Explore →
Create a company-wide knowledge base that provides users relevant information based on their role.Explore →
Provide faster resolution for every customer call & service request with call-center knowledge base.Explore →
Enable search across multiple content sources and return highly relevant results for every query.Explore →
Create conversational interfaces that help customers, partners, and teams quickly resolve common problems.Explore →
Unify all of your content and personalize it to the needs of users within your application.Explore →
Help employees be more successful in their jobs and aid them in quickly resolving HR and IT inquiries.Explore →
ServiceTarget is well-suited to companies who need to enable customers, partners, and teams on many different products and processes in many different languages & regions, where content-driven applications are needed inside many existing websites & web applications
Global leader in recreational marine electronics provides personalized self-service experiences for consumers and dealers across six brands, five continents, 14 countries and 12 languages.
A global leader in home automation and security scales its growth across 14 brands while supporting consumers, installers, and dealers with self-service.
Global supplier consumer electronics, mobile devices, home and auto security products provides self-service to customers, partners and teams across 3 business segments and 30 brands.
EdTech company reduced contacts by 20% while growing at 10-15% YOY by providing convenient self-service for parents and school administrators.
Global consumer electronics company aggregates content from multiple sources for 21,000 customers a month across five continents, 17 countries speaking 14 languages.
Leverage our library of 100+ templates to create experiences your customers, partners, and teams will love
Get started fast with hundreds of customizable templates—or create your own with our drag-and-drop designer.
Evolve your apps on the fly to match your business needs, optimize workflows, and create better outcomes.
Enable customers, partners, and teams to be more successful with your products and services.