A successful self-service strategy goes beyond the help center. Guide customers toward their ultimate goals with personalized flows based on who they are, what they own, and what they need.
Build their self-service confidence by educating them with relevant content.
Of customers are more likely to purchase a product or service from a brand who provides personalized experiences
Epsilon Research, 2018
Your customers want the same things you do: quick answers they can find on their own rather than waiting on hold.
Self-service offers companies an opportunity to significantly reduce spending. The cost of a self-service transaction is often less then a dollar, while the average cost of a phone, e-mail, or chat interaction is $7+ for a B2C company and $13+ for a B2B company.
Loyal customers are five times more likely to purchase again and four times more likely to refer a friend to the company.
Research conducted by Temkin Group
Leverage insights into what your customers want. Empower your teams to quickly create and evolve experiences based on changing customer and business needs across multiple brands, products, or services.
of customers have overwhelming preference to take care of the problem themselves before reaching out to a live support agent across all industries
Research conducted by Harvard Business Review
Flourishing businesses find that customers who can successfully self-serve are happier, more satisfied, and loyal. They buy more, use more, and recommend products more frequently.
Companies with above-average customer experience perform better financially than their competitors
The State of CX Management, 2018
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Leading brands in consumer products, consumer electronics, telecommunications, software-as-a-service, and banking use ServiceTarget to empower their customers, partners, and teams with better knowledge.
Global Leader in Recreational Consumer Electronics provides personalized self-service experiences for consumers and dealers across six brands.Read story →
Global Consumer Electronics Company answers questions for 12K customers a day around the globe with ServiceTarget self-service solutions.Read story →
SaaS company in the EdTech reduces customer support contacts and increases CSAT by 70% with ServiceTarget self-service solutions.Read story →
Credit Union establishes single knowledge base foundation to support members and employees with ServiceTarget self-service solutions.Read story →
EdTech company reduces contacts by 19% while growing at 10% YOY with ServiceTarget self-service solutions.Read story →
Consumer Product Manufacturer reduces contacts by 28% and improves wait time by 48% with ServiceTarget self-service solutions.Read story →
A global leader in home automation and security scales its growth across a variety of distinct brands with ServiceTarget self-service solutions.Read story →
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