Maximize the value of your organization's knowledge
Implement effective knowledge management strategies to unlock the full potential of your organization's collective knowledge and experience, and use it to improve customer experiences, drive innovation, and increase efficiency.
In our Knowledge Management blog, you'll find resources and best practices for creating a comprehensive knowledge management strategy, as well as tools and technologies to help you manage and share information effectively. Whether you're new to knowledge management or an experienced professional, we hope you'll find something here that helps you take your organization to the next level.
Is Knowledge Centered Service Right for My Organization?
When it comes to managing and improving an organization's knowledge assets, Knowledge Centered Service (KCS) is a popular method to consider. But is it the right fit for your organization? In this article, we'll explore the key factors to consider when determining whether KCS is a good fit for your company, as well as the key steps and best practices for successful implementation. We'll also delve into the importance of measuring and tracking KCS performance, and provide tips for continuously improving the system. By the end, you'll have a better understanding of whether KCS is the right choice for your organization and how to ensure its success.
Successful Self Service Starts With Strong Knowledge Management
Self-service has become an increasingly popular means of customer support, allowing customers to find answers to their questions or resolve issues on their own through various channels such as a self-service portal or chatbot. However, for self-service to be truly successful, it requires a strong foundation of knowledge management to ensure that customers have access to accurate, up-to-date information. In this blog, we will explore the importance of strong knowledge management for self-service and the key elements that contribute to its success.
5 Steps to Successfully Implementing KCS in Your Organization
Are you looking to improve the efficiency and effectiveness of your customer support processes? One solution to consider is Knowledge-Centered Support (KCS). This blog will provide a step-by-step guide on successfully implementing KCS in your organization. From assessing your current knowledge management practices to training and educating employees, we'll cover all the key steps to ensure a smooth and successful adoption of the methodology. Following these best practices can streamline support processes, reduce the need for repetitive tasks, and improve the overall customer experience. Let's get started!
Elements of a Great Knowledge Base Article + Examples
Writing great kb articles is what determines whether or not your customers will reap all of the benefits from their purchase. If they are hard to find, read, or understand, readers won't engage with the content and give up. We will cover the key elements to include in a great kb article.
Building Customer Knowledge
Customer knowledge is rooted in self-service and is fundamental for any successful business. It strengthens product success, which ultimately, creates a successful customer experience as a whole. And this is so crucial today.
What Is Unified Search?
Are you tired of traditional search methods? Want to improve the search experience for your users? Then, it's time to explore the world of Unified Search! In this article, we'll cover everything you need to know about this powerful tool, including its benefits, misconceptions, and the role of AI in Unified Search. It's a must-read for any business looking to stay competitive in today's digital landscape. Click the link to read more!
Improving your site SEO with Knowledge Base
As the world of SEO evolves, so too must your strategy for improving your site's ranking in search engine results pages (SERPs). One approach that is growing in popularity is the use of a knowledge base. A knowledge base is a collection of information that is organized in a way that makes it easy to find and use. By adding a knowledge base to your site, you can improve your SEO in a number of ways. Read our article to learn more.
8 Tips for Maximizing Team Productivity with Knowledge Management
As a business leader, you know that maximizing your team's productivity is essential for success. One way to do this is by implementing a knowledge management (KM) system. KM is the process of creating, sharing, using, and managing the knowledge and information of an organization. By centralizing and organizing information, a KM system can help your team work more efficiently and effectively. In this article, we'll provide eight tips for maximizing your team's productivity with knowledge management.
Complete guide to implement Knowledge Management System in your organization
A knowledge management system can be a powerful tool for organizations looking to improve their efficiency, collaboration, and decision-making. In this guide, we'll provide a complete overview of what a knowledge management system is, why it's valuable, and how to implement one in your organization.
Knowledge Base Software
With so many benefits, it's no wonder that knowledge base software is becoming increasingly popular among businesses of all sizes. If you're considering investing in knowledge base software for your company, this article will give you an overview of the benefits and key features to look for.
8 Steps To Creating Effective Content For Your Self-Service Knowledge Base
We live in an age of independence. Everything from self-improvement to self-checkout is putting the “self” first, empowering individuals to deviate from relying on others. Because of this, modern consumers desire the proper self-service tools and knowledge base content to help themselves.
How To Select the Best Knowledge Management System for You
There is a lot to consider when evaluating and selecting the best system for your needs. In this blog, we will cover where to search for solutions and what to include on your shopping checklist.
The perfect "How-To Guide" template you can steal
Now, there are plenty of “how-to guide” templates out there, but how do you know which one is best? You don’t want to write hundreds of articles based on a single template only to discover that you left out something super important in each one. Luckily, we have done the work for you.
Designing An Onboarding Experience Built For Customer Success
The first interaction a user has with your company can determine whether they will s[urchase, upgrade, recommend, or renew at the end of their subscription term. Customer onboarding is the process of improving a customer's success with a product or service.
One Way Successful Companies Think Differently About Their Product
Every company strives to deliver a successful product, yet, out of the 30,000 new products that are launched every year, 95% of them fail. But why? Launching and maintaining a successful product is complex. But self-service can change that.
Product Success Trends Every Company Can Benefit From
It is not too late to embrace current trends and the self-service future to come. In this article, we will look into product success specifically—trends predicted for 2022 and the coming decade, what they mean for your business, and how you can use them to your advantage.
Boosting Your SEO Content With Social Media
Every company’s dream is to have their knowledge base content flooding with traffic and their name at the center of attention. When you create effective self-service content for your company’s site, you want it to reach that vast audience, serving as much of your community as possible.
Developing A Unique Tone Of Voice In Your Content
Believe it or not, voice and tone are carefully laced into every successful business strategy. Their tactics are used across self-service experiences and knowledge base content, and when done correctly, we, as consumers, don’t notice the game plan, just the successful result.
How To Create Self-Service Content Style Guide
A style guide may not be the most riveting piece of content your company creates, but it just might be the most important. It is something everyone in the future of your company will use when creating self-service knowledge base content.
How to Write a Knowledge Base Article in 6 Easy Steps
So, you’ve been tasked with writing a knowledge base (kb) article for your company, now what? It might seem like an intimidating task at first, but it doesn’t need to be too hard at all. With this blog, we will cover everything you need to do to write a kb article in just 6 easy steps.
Quick Tips On Grammar, Punctuation, And Formatting
Rules we learned about commas and dashes are not very useful if you forget to use them. So we put together these helpful tips on how to maintain grammatical and structural consistency in your self-service knowledge base content.
Creating a Knowledge Base from Scratch – How to Plan the Technical Documentation You'll Need
So you’re considering building a knowledge base for your company. This can be a huge task, but when done well, can reap huge rewards. In this blog, we will cover seven simple steps to get your knowledge base started.