Knowledge Management

knowledge management system

Knowledge management systems: how to choose the right one

Knowledge Management is crucial for any organization today. With more and more teams choosing remote or blended working options and the sheer amount of information that is being created and shared on a daily basis, it's more important than ever to have a system in place to manage and share knowledge effectively. In this article, we share essential knowledge management system features to look for to make the process of selecting and adopting KMS an easy one for you.

Knowledge Management

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3 min read

knowledge management

What is a Knowledge Management System (KMS)?

Knowledge Management

technical documentation

6 Technical Documentation Examples To Inspire

Knowledge Management

steps to writing knowledge base content

How to Write a Knowledge Base Article in 6 Easy Steps

Knowledge Management

writing knowledge base article

Elements of a Great Knowledge Base Article + Examples

Knowledge Management

create content for self-service kb

8 Steps To Creating Effective Content For Your Self-Service Knowledge Base

Knowledge Management

Create a winning knowledge base content

Explore how to create a winning self-service knowledge base content strategy, including how to write more effective content to help customers through simple and complex processes.

developing tone of voice for technical content

Developing A Unique Tone Of Voice In Your Content

Believe it or not, voice and tone are carefully laced into every successful business strategy. Their tactics are used across self-service experiences and knowledge base content, and when done correctly, we, as consumers, don’t notice the game plan, just the successful result.

Knowledge Management

product and company success

One Way Successful Companies Think Differently About Their Product

Every company strives to deliver a successful product, yet, out of the 30,000 new products that are launched every year, 95% of them fail. But why? Launching and maintaining a successful product is complex. But self-service can change that.

Knowledge Management

technical documentation

6 Technical Documentation Examples To Inspire

Writing technical documentation articles that are beautifully designed, educational, and easy to find is a tough nut to crack. But some companies nail it every time.

Knowledge Management

steps to writing knowledge base content

How to Write a Knowledge Base Article in 6 Easy Steps

So, you’ve been tasked with writing a knowledge base (kb) article for your company, now what? It might seem like an intimidating task at first, but it doesn’t need to be too hard at all. With this blog, we will cover everything you need to do to write a kb article in just 6 easy steps.

Knowledge Management

knowledge management

What is a Knowledge Management System (KMS)?

To be successful, today's organizations need to find an effective way to collect and share organizational knowledge. When team members and clients have access to more information, they can work smarter and faster. In this guide, we will show you everything you need to know about KM systems, as well as the criteria you need to select one for your business.

Knowledge Management

self-service content style guide

How To Create Self-Service Content Style Guide

A style guide may not be the most riveting piece of content your company creates, but it just might be the most important. It is something everyone in the future of your company will use when creating self-service knowledge base content.

Knowledge Management

knowledge management system

Knowledge management systems: how to choose the right one

Knowledge Management is crucial for any organization today. With more and more teams choosing remote or blended working options and the sheer amount of information that is being created and shared on a daily basis, it's more important than ever to have a system in place to manage and share knowledge effectively. In this article, we share essential knowledge management system features to look for to make the process of selecting and adopting KMS an easy one for you.

Knowledge Management

product success trends

Product Success Trends Every Company Can Benefit From

It is not too late to embrace current trends and the self-service future to come. In this article, we will look into product success specifically—trends predicted for 2022 and the coming decade, what they mean for your business, and how you can use them to your advantage.

Knowledge Management

technical documentation writing tips

Quick Tips On Grammar, Punctuation, And Formatting

Rules we learned about commas and dashes are not very useful if you forget to use them. So we put together these helpful tips on how to maintain grammatical and structural consistency in your self-service knowledge base content.

Knowledge Management

creating knowledge base

Creating a Knowledge Base from Scratch – How to Plan the Technical Documentation You'll Need

So you’re considering building a knowledge base for your company. This can be a huge task, but when done well, can reap huge rewards. In this blog, we will cover seven simple steps to get your knowledge base started.

Knowledge Management

create content for self-service kb

8 Steps To Creating Effective Content For Your Self-Service Knowledge Base

We live in an age of independence. Everything from self-improvement to self-checkout is putting the “self” first, empowering individuals to deviate from relying on others. Because of this, modern consumers desire the proper self-service tools and knowledge base content to help themselves.

Knowledge Management

building customer knowledge

Building Customer Knowledge

Customer knowledge is rooted in self-service and is fundamental for any successful business. It strengthens product success, which ultimately, creates a successful customer experience as a whole. And this is so crucial today.

Knowledge Management

Boost SEO with social media

Boosting Your SEO Content With Social Media

Every company’s dream is to have their knowledge base content flooding with traffic and their name at the center of attention. When you create effective self-service content for your company’s site, you want it to reach that vast audience, serving as much of your community as possible.

Knowledge Management

writing knowledge base article

Elements of a Great Knowledge Base Article + Examples

Writing great kb articles is what determines whether or not your customers will reap all of the benefits from their purchase. If they are hard to find, read, or understand, readers won't engage with the content and give up. We will cover the key elements to include in a great kb article.

Knowledge Management

onboarding experience and customer success

Designing An Onboarding Experience Built For Customer Success

The first interaction a user has with your company can determine whether they will s[urchase, upgrade, recommend, or renew at the end of their subscription term. Customer onboarding is the process of improving a customer's success with a product or service.

Knowledge Management