Author content in ServiceTarget, import from a CSV, or utilize our API so you can quickly get up and running to improve your self-service experience.
Create the content structures you want, author and update everything with the rich text editor or HTML source code editor, and build experiences to match the expectations of modern content creators.
Embed interactive flows to guide customers through getting started, setup, and troubleshooting processes.
Organize your articles in multiple filter sets—including audience, regions, languages, topics, products, or any other dimension—so it’s easy for your customers to find what they need.
Rich media library
Embed rich media such as images, video, and gifs right into your guide content with drag and drop.
Localize your content in any language so you can serve customers in their native language.
Use Dynamic Content to create your own translations with a default version of the text (set in the same language as your default) and variants for every other language that you support. Based on the end-user’s language, the appropriate variant is automatically displayed to the end-user.
Understand how your self-service experience and content evolves over time. See who made the edits and changes, when, and why so you can always be up-to-date on the latest revisions.
Content style guide
Match your brand through and through with custom CSS.
From headings to images, to numbered lists, notes, and tips—make your content structure visually appealing and unique.