Connect content sources
Unify your digital experience with integration tools
Connect multiple content sources including customer support websites, knowledgebases, customer communities, documentation, product manuals and more. Make them easy to navigate, searchable, instantly organized, measurable, feedback-enabled, and reusable.
Search-enable product manuals, quick-start guides, pdf content, and present the results online with other relevant content.
Design user journeys
And manage every touchpoint of your user's digital experience
Personalize journeys based on identity, products owned, issue, geography, language, and any other dimension.
Create extensive product and process hierarchies.
Define different audiences for your products and services and align their journeys with specific, relevant, tailored information and escalation options.
Create self-service flows
Design digital experiences with our simple Flow builder
Create personalized experiences with the intuitive drag-and-drop flow builder and component library.
Choose from one of our available components or create one and define its behaviors and rules.
Components include: Search, Facet, Choice, Content list, Content viewer, Forms, Data fields, Escalations, Helpful links, Alerts, Router, JavaScript.
Automate the contact experience
With intelligent escalations & transaction processes
Dynamically present best escalation options based on customer type, products owned, problem area, time of day, and agent availability.
Capture all required data and escalate as an exception through existing channels.
Enable self-service processes and transactions such as warranty, product registration, or service requests.
Globalize & localize
Build Flows that can be unique across any region or language.
Make self-service instantly available in any language and any region. Auto-translate content through URL matching to detect language and region.
Empower local teams to create knowledge unique to their region or service.
Choose how customers contact you based on product, problem area, time, location, language, etc.
Style & brand your flows
Bring your digital experience design to life
Apply your brand’s style guide and create any number of unique styling variations for different deployment points.
Make self-help an integral part of the page it lives on and reinforce brand consistency with every interaction.
From colors and fonts, to buttons, product images, and iconography you can:
Gain control of every visual aspect of your self-service application through administration tools, not code.
