Your customers, partners, and teams need tailored, educational content that is easy to find and well-designed. With the customer-facing, company-facing, and call-center knowledge bases, you can provide just that.
Empower your customers, partners and teams to be successful with your products and services - from product discovery and research, to purchase and adoption, from onboarding to technical troubleshooting and service.
Knowledge base is a great resource for customers and employees alike. When customers and employees can find answers to their questions, complete product setup and troubleshooting or learn about new products and features quickly, they are more successful and are more likely to be satisfied and recommend your company.
Successful self-service reduces both your service consumers’ pain points and the number of
service requests via phone, chat or email. Well designed knowledge base offers a solid foundation for deflecting unnecessary contacts and easy way for customers to research, buy, adopt and troubleshoot products and services with relevant and personalized content and guided flows.
Leverage single underlying knowledge base and make it available everywhere you customers, partners and teams need help. Easily deploy on your public website, inside customer or partners portals, intranet, in your web or mobile applications and more and provide access to only relevant content with access levels.
Create and publish beautiful product content, from how-to's to FAQs, to onboarding and troubleshooting guides. All content is is organized around your unique business and is easy to find in just few clicks.
Create flexible taxonomies and organize and structure content around your unique business and customer needs. Easily support multiple brands, audiences, regions and languages, complex product categories, 1000s of products and models, processes, content types and more.
Create visual, interactive content with our powerful built-in content editor. Add links, images, videos, callouts, code blocks, and more or create interactive step-though guides.
More effective help content means customers are more likely to become, and stay, successful. Analyze guide traffic, resolutions and contact rates, and search queries to uncover recurring themes and surface language patterns to create targeted content that resonates.
Get started quickly with ready-made fully customizable templates. Go live in minutes and evolve self-service applications with ease.
