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customer self-service portal

Customer Self Service Portals: Benefits and Must-have Features

Customer self-service portals provide an efficient way for customers to access content, perform convenient transactions and resolve common issues on their own, without having to call or email customer support. But not all self-service portals are created equal. In order to be effective, they need to have certain key features. Read on to find out what top features you should be looking for when building your customer portal.
Customer Self-Service
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Implement scalable self-service programs

Learn about strategies for creating and managing self-service programs at scale, including developing an iron-clad business case, defining concrete success criteria, and keeping customers, subject matter experts, and different departments and executives aligned.