Who is a Knowledge Manager, and Why Do You Need One?

4 min read

Knowledge management (KM) is the process of creating, sharing, using, and managing the knowledge and information of an organization. It includes the systems and processes that a company uses to identify, create, disseminate, store and retrieve information.

KM includes the management of both explicit and tacit knowledge. Explicit knowledge is easy to formalize and share because it can be written down or codified. Tacit knowledge is more difficult to capture and transfer because it is personal and often intuitive.

The goals of KM are to help an organization become more efficient and effective by improving its ability to create, store and use knowledge. KM can also help promote innovation, by providing employees with the tools and information they need to generate new ideas.

With so much organizational information being created and available, it is essential to have someone who can manage and make sense of it all. A knowledge manager can help a company to make better decisions, improve customer service, and achieve overall company goals.

The ability to effectively manage knowledge is becoming increasingly important in the modern business landscape. With the rise of big data, there is a growing need for people who can understand and make use of large amounts of information. A knowledge manager can help a company to wade through all of this data and find the most useful bits. In addition, a knowledge manager can help to create systems and processes that allow for the easy sharing of information between employees. This can help to promote collaboration and creativity within a company.

Who is a Knowledge Manager?

A knowledge manager is someone who is responsible for identifying, organizing, and making use of an organization's information assets. This includes both internal and external sources of information. A knowledge manager must be able to understand the needs of an organization and know-how to find the right information to meet those needs. In addition, a knowledge manager must be able to effectively communicate with others in order to share knowledge and promote collaboration.

What are the key roles and responsibilities of the Knowledge Manager?

The knowledge manager is responsible for overseeing the knowledge management process within an organization. This includes developing and implementing policies and procedures for knowledge capture, storage, and retrieval. The knowledge manager also works to create and maintain a knowledge base, which can take the form of an online database, intranet, or document management system.

In addition to these duties, the knowledge manager is also responsible for training employees on knowledge management practices and promoting the use of knowledge management within the organization. The knowledge manager must also be able to effectively communicate with other members of the organization, as well as with external partners and customers.

Why do you need a Knowledge Manager?

Knowledge is a critical asset for any organization. It’s what allows us to solve problems, make decisions, and innovate. And, in today’s digital world, knowledge can be shared more easily and widely than ever before.

That is why having a knowledge manager is critical to any organization.

  • Organizations need knowledge managers to help them improve their performance and competitiveness.
  • Knowledge managers can help organizations to better understand their customers, identify new market opportunities, and develop new products and services.
  • Knowledge managers can also help organizations to improve their internal operations and to better share knowledge across the organization.
  • Knowledge managers can help an organization to optimize its use of knowledge. They do this by identifying and curating useful knowledge, and by developing systems and processes that make it easy for people to find and use the knowledge they need.

In short, if you want to make the most out of your organizational knowledge, you need a knowledge manager who is dedicated to solving that problem.

What makes a good Knowledge Manager?

So, what makes a good Knowledge Manager? There are a few key qualities that are essential for anyone in this role.

First, they must be able to effectively communicate with others. They need to be able to communicate with people from all levels of an organization, including senior management. They must also be able to communicate with people from other organizations, such as clients or vendors. They also need to be able to listen to others and understand their needs. They also need to be able to share information in a way that is easily understood.

Second, a Knowledge Manager must be organized and detail-oriented. They need to be able to keep track of a lot of information and be able to find the specific piece of information that is needed at any given time.

Third, a Knowledge Manager must be able to use technology to their advantage. Technology is changing so rapidly in the modern world, and it will continue to change. Their role as a Knowledge Manager is to keep up with changes in technology and learn how to use new technologies to their advantage. They must also be able to use technology to create efficient workflows and processes.

Finally, a Knowledge Manager should have strong problem-solving skills. Their role is often one of solving problems for their company or for their clients. They need to be able to identify problems and then find solutions that work well for everyone involved.

Does your organization need a formal Knowledge Manager role?

The role of a knowledge manager has been traditionally defined as a formal position within an organization. The knowledge manager is responsible for ensuring that the organization's knowledge assets are captured, managed, and made accessible to employees.

However, in recent years there has been a shift away from this formal definition of the role. As more and more companies move towards becoming more agile and decentralized, the need for a formal knowledge manager has diminished. Instead, companies are relying on their employees to share and manage knowledge amongst themselves.

So, does a knowledge manager have to be a formal role?

The answer is no. The role of knowledge manager can be assigned to one of the existing roles within the organization, depending on the size of the organization and the number and complexity of departments. Larger organizations may benefit from having a dedicated knowledge manager.

Victoria
I love to write with one goal in mind - to help you build amazing customer experiences. Our content is tailored to help you understand your customers, design great products and deliver world-class customer self-service. I share my knowledge and experience through my articles, videos, podcasts, templates, and more - so you can take your customer experience to the next level.‍

Want to learn more about what we offer?

Explore the stages of our product tour and the self-service solutions we provide to see how our diverse applications can work for you.

Explore more blog posts!

That's not all! Our blog has tons to offer. Explore more posts below to keep learning!

content hub

How to get started with your own content hub

Knowledge Management

In today's digital age, content is king. But, creating a content hub can seem like a daunting task, but it doesn't have to be. In this blog post, we'll give you the lowdown on what content hubs are, why you should consider creating one for your website (or business), and how to get started.

continue reading →
knowledge management system

Knowledge management systems: how to choose the right one

Knowledge Management

Knowledge Management is crucial for any organization today. With more and more teams choosing remote or blended working options and the sheer amount of information that is being created and shared on a daily basis, it's more important than ever to have a system in place to manage and share knowledge effectively. In this article, we share essential knowledge management system features to look for to make the process of selecting and adopting KMS an easy one for you.

continue reading →
enterprise search

Enterprise Search Best Practices

Knowledge Management

The search function is one of the most crucial aspects of any Knowledge Management project. A well-designed search experience enables both your customers and employees to more quickly access the most relevant, personalized information when and where they need it. Find out how you can provide an effective and efficient enterprise search experience by following some of the best practices we outline in this article.

continue reading →
no code customer experience

No Code Digital Customer Self-Service Platforms - The Benefits

Customer Self-Service

As the world increasingly moves online, businesses are looking for ways to improve their customer experience (CX). Building digital customer experiences does not have to be complicated or time-consuming. With the right tools and approach, you can create amazing customer experiences without a single line of code. In this blog post, we'll discuss different approaches to creating managing, and optimizing the customer experience.

continue reading →
customer self-service portal

Customer Self Service Portals: Benefits and Must-have Features

Customer Self-Service

Customer self-service portals provide an efficient way for customers to access content, perform convenient transactions and resolve common issues on their own, without having to call or email customer support. But not all self-service portals are created equal. In order to be effective, they need to have certain key features. Read on to find out what top features you should be looking for when building your customer portal.

continue reading →